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customer care representative resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
To be in a challenging and responsible position in which I would effectively utilize prior experiences, school training, and abilities by offering opportunities for professional growth and advancement. To obtain a challenging position with growth potential that will allow me to develop new skills while utilizing skills and training gained from my previous experiences.
Education and Training
Expected in 1992 to to
High School Diploma:
Franklin D. Roosevelt High School - Dallas, TX
GPA:
Franklin D. Roosevelt High School, Dallas, TX High School Diploma, 1992
Expected in 2010 to to
Associate in Applied Science: Applied Science
Mountain View College - Dallas, TX
GPA:
Mountain View College, Dallas, TX Associate in Applied Science, 2010
Expected in 2010 to to
Certificate: Health Medical Coder
- ,
GPA:
Certificate in Health Medical Coder, 2010 Military United States Navy, Honorable Discharge
Skill Highlights
Many years experience with a variety of data entry, clerical, and customer service position. I am very professional and a people person with supervisory skills.
Professional Experience
01/1 to Current
Customer Care Representative Amica Mutual Insurance Houston, TX,
  • Ability to analyze and resolve more complex issues/cases independently.
  • Consistently meets or exceeds quality, service and performance/productivity metrics
  • Performs multiple work types and functions more difficult in nature
  • Solid understanding of production functions
  • Excellent organizational skills with ability to multi-task
  • Strong communication skills, written and oral.
  • Strong analytical, problem solving, documentation and computer skills
  • Work with all levels of management, departments and clients (both internal and external)
  • Proven quick learner with the ability to apply training and new ideas
  • Apply a proactive approach to resolve problems
  • Assist with leading my department in all things that are needed.
  • Take escalated calls and de-escalates them to the best of my ability.
  • Perform tasks through the Right Now box that our premier customers are requesting.
  • Perform data entry documenting personal information.
  • Offer term plans, continuous service agreements, and cash incentive program to eligible customers.
  • I assist with problem resolution by investigating and responding to customer complaints or concerns.
  • When applicable provide our customers information on product pricing.
  • I perform visual audits to recognized, document and alert manager of trends in client calls.
  • I am a team player. I assist by co-workers as the need arises.
  • Perform other tasks that maybe assigned by my immediate supervisor.
  • I am open to learning new ideas while working successfully within a team
  • Excellent organizational skills with ability to multi-task
  • Strong communication skills, written and oral.
  • Strong analytical, problem solving, documentation and computer skills
  • Work with all levels of management, departments and clients (both internal and external)
  • Proven quick learner with the ability to apply training and new ideas
  • Apply a proactive approach to resolve problems
  • Perform data entry documenting personal information.
  • Offer term plans, continuous service agreements, and cash incentive program to eligible customers.
  • I assist with problem resolution by investigating and responding to customer complaints or concerns.
  • When applicable provide our customers information on product pricing.
  • I perform visual audits to recognized, document and alert manager of trends in client calls.
  • I am a team player. I assist by co-workers as the need arises.
  • Perform other tasks that maybe assigned by my immediate supervisor.
  • I am open to learning new ideas while working successfully within a team
  • Excellent organizational skills with ability to multi-task
  • Strong communication skills, written and oral.
  • Strong analytical, problem solving, documentation and computer skills
  • Work with all levels of management, departments and clients (both internal and external)
  • Proven quick learner with the ability to apply training and new ideas
  • Apply a proactive approach to resolve problems
  • Provided prompt and courteous customer service to commercial customers.
  • Performed data entry documenting required information.
  • Offered term plans to eligible customers.
  • Provided problem resolution by investigating and responding to customer complaints or concerns.
  • Provided information on product pricing.
  • Recognized, documented and alerted manager of trends in client calls.
  • Functioned as a team member by assisting co-workers as the need arises.
  • Performed other tasks that maybe assigned by immediate supervisor.
  • Teach and learn new ideas while working successfully within a team
  • Excellent organizational skills with ability to multi-task
  • Strong communication skills, written and oral.
  • Strong analytical, problem solving, documentation and computer skills
  • Work with all levels of management, departments and client (both internal and external)
  • Proven quick learner with the ability to apply training and new ideas
  • Apply a proactive approach to resolve problems
03/2010 to 03/2011
Office Clerk Us Bank Bremerton, WA,
  • Enter patients into the system set up patient's therapy session
  • Scheduled nurse's, home health aide's, and homemaker's visits
  • Fax doctor notes over to the appropriate company
  • Copied information for the patient's charts
  • Verified nurse's, home health aide's, and homemaker's notes
  • Mailed patient's information to the appropriate company
  • Many other clerical duties Contact person: Anna Skinner@ XXX-780-9233
Military Experience
08/1992 to 08/1994

Navy ,
United States Navy, Honorable Discharge August 1992 - August 1994
Certifications
Certificate in Health Medical Coder
Skills
Documentation, Excellent Organizational Skills, Organizational Skills, Proactive, Problem Solving, Self Motivated, Strong Communication Skills, Training, Clients, Data Entry, Documenting, Pricing, Problem Resolution, Product Pricing, Audits, Cash, Team Player, Cases, Customer Support, Metrics, Clerical, Clerk, Office Clerk, Therapy, Premier, Very Professional, Customer Service, Receptionist, Retail Sales, Associate

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Resume Overview

School Attended

  • Franklin D. Roosevelt High School
  • Mountain View College

Job Titles Held:

  • Customer Care Representative
  • Office Clerk

Degrees

  • High School Diploma
  • Associate in Applied Science
  • Certificate

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