Customer Care RepresentativeMay 2015 to Current
Lennar Home Builder － San Ramon, CAPre-walk homesites to provide punchlist for construction prior to delivery of home to customer; provide quality control of finished product; Conduct homeowner walk- throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.; Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs; Schedule and supervise subcontractor repairs in homes after delivery to homeowner; Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests; Provide accurate and timely information to Customer Care Manager on progress and scopes of work; Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service; Evaluate subcontractor and product performance; Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials; Participate in emergency on call rotation service schedule; Work with Customer Service Manager on special projects as needed; Participate and attend department meetings; Keep accurate service request logs and documentation of all work performed; Manage completion of quality home repairs within standards set by company and industry specifications; Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager; Contact homeowner within 24 hours and inspect calls within 72 hours; Evaluate homeowner request to determine whether repair is warrantable or the responsibility of homeowner; Schedule trades to complete work; Monitor business partners work for completion and satisfaction of repairs; Complete minor home repairs; obtain customer's approval for completed work; Monitor status reports for accuracy.
Airport Consultant/ Counter AgentMar 2014 to May 2015
Matrix Avaition/ Volaris － Oakland, CA· Counters- provide customer service to incoming passengers, assist passengers with tagging luggage and baggage check in, ticketing, make and/or change reservations, seat assignment, answers inquiries about flight schedules and fares, verify reservations by phone, figure fares and handle payments.
· Departing Gates- responsible for processing and boarding passengers including; handling seat or schedule conflicts, making boarding announcements, checking and collecting tickets at the boarding gate, and assisting handicapped passengers as they board or depart the aircraft, dispatching flights from the gate, and notifying flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passenger.
VolunteerFeb 2014 to Aug 2016
Make A Wish Foundarion － San Francisco, CAVisit the Wish Child and help him/her determine their one true wish; complete wish paperwork and obtain necessary documentation; Put the magic into each wish by planning and delivering “wish enhancements” – special, creative touches throughout the wish process that keep the child excited about the wish; Solicit for in-kind donations (goods or services) and help use resources wisely; Serve as the liaison between the family and the foundation – keep the family updated on the status of the wish, answer questions, and develop a positive rapport with the child and family; Plan “send off” party or “presentation” as appropriate for the wish; Be a reliable, communicative, and productive member of the “wish team” – work closely with volunteer partner and the Make-A-Wish staff to create the best wish experience.
Transaction CoordinatorJun 2010 to Mar 2014
Option One Investments － Livermore, CAOpen escrows and forward deposits to title company; Organize and file real estate contracts and all related documents to property sale; Coordinate the escrow process and provide administrative support to agents in real estate transaction; Maintain master contract package and assist with the creation of amendments post contract and pre-closing; Constant communication with lenders, buyers, sellers, brokers, agents and title companies on the sale or refinancing of properties in transaction; Prepare title reports and complete any forms required for the transfer of funds between seller and buyer; Log contingencies, conditions & inspections; Administer transactions and implement all standardization of processes; General administrative support including marketing assistance and receptionist duties.
Office Manager/ Administrative Assistant Apr 2010 to May 2015
Sonic One Insurance Agency － Pleasanton, CASupervise office support staff; Assign and assess workload; Assist with performance evaluations and disciplinary problems; Train new staff; Discuss retention strategies with producer; package and market applications to various carriers to obtain quotes; ; provide customer Managed quality communication, customer support and product representation for each client. service, answer inquiries from perspective clients, existing clients, and underwriters; review policies in order to identify deficiencies and determines appropriate level of coverage; manage renewal process for expiring policies; review client accounting history; respond to accounting inquiries and correct account discrepancies including assisting in collections on past due accounts; assist with the preparation of presentations and/or proposals for clients; gather information for applications; attend corporate meeting as agency representative; update customer database daily; maintain a regular filing system including confidential files.Generated leads for new sales through telephone and email contact with customers.
