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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Experienced [Job Title] bringing [Number]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills
  • Documentation and reporting
  • International sales support
  • Complaint resolution
  • Sales expertise
  • Credit card processing
  • New Product Information
  • Customer Complaint Resolution
  • Knowledge trees
  • Payment processing
  • Key holder experience
  • Shipping procedures understanding
  • Retail materials management
  • Retail store support
  • Medical terminology knowledge
  • Money handling abilities
  • CRM
  • Professional telephone demeanor
  • Stocking and replenishing
  • Administrative support
  • POS systems expert
  • Stock management
  • Good listening skills
  • Creative problem solving
  • Strategic sales knowledge
  • Technical Support
Work History
Customer Care Representative, 12/2020 to Current
Teletech Holdings – Havelock, NC
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Customer Service Associate, 11/2019 to 11/2020
Marine Corps Community Services – Havelock, NC
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Customer Service Assistant Store Manager, 11/2018 to 11/2019
Family Dollar – Havelock, NC
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Customer Service Cashier, 09/2016 to 07/2017
Walmart – Havelock, NC
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Counted money in drawers at beginning and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
GED: 11/1975
Bangor Area High School - Bangor, PA
No Degree: Criminal JusticeKaplan University - Davenport, IA
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Resume Overview

Companies Worked For:

  • Teletech Holdings
  • Marine Corps Community Services
  • Family Dollar
  • Walmart

School Attended

  • Bangor Area High School
  • Kaplan University

Job Titles Held:

  • Customer Care Representative
  • Customer Service Associate
  • Customer Service Assistant Store Manager
  • Customer Service Cashier

Degrees

  • GED : 11/1975
    No Degree : Criminal Justice

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