Customer Care Representative/Call Center Customer Service Specialist Resume Example

Love this resume?Build Your Own Now
Professional Summary

Upbeat Customer Service professional bringing many years of experience in retail sales, customer service, client management and call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

  • Customer Complaint Resolution
  • Call center operations
  • Written and oral communication
  • Verbal and written communication
  • Customer service optimization
  • Sales expertise
  • Resolving Shipping and Delivery Problems
  • Microsoft Office
  • Cash Handling
  • E-commerce
  • Inbound phone calls
Work History
02/2019 to CurrentCustomer Care Representative/Call Center Customer Service SpecialistCompany Name | City, State
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered and wrapped up an extensive number of incoming calls in busy, fast-paced call center.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Addressed escalated customer service issues resolving them in a timely manner.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
08/2015 to 06/2018Retail Sales RepresentativeCompany Name | City, State
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Recommended merchandise to customers based on needs and preferences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Answered questions about store policies and concerns to support positive customer experiences.
09/2010 to 08/2014Personal Shopper/Sales ConsultantCompany Name | City, State
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Monitored social media and online sources for industry trends.
05/2000 to 09/2010Client Service CoordinatorCompany Name | City, State
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to excellence in customer service
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Trained and supported sales force with closing deals.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Demonstrated product and answered questions for prospective customers.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Number one sales associate in the company worldwide.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
Bachelor of Science | MARKETING COMMUNICATIONSFashion Institute of Technology, City, State


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

Resume Strength
  • Completeness
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Fashion Institute of Technology

Job Titles Held:

  • Customer Care Representative/Call Center Customer Service Specialist
  • Retail Sales Representative
  • Personal Shopper/Sales Consultant
  • Client Service Coordinator


  • Bachelor of Science | MARKETING COMMUNICATIONS

Similar Resumes