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Customer Care Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a 24 year old mom of one, I've been a stay-at-home mom/homemaker for the past 4 years. I've recently started college courses for Business Accounting for my family startup company, so I also have mild experience in Accounting and working in accounts receivable. I've got experience in making and sending invoices and keeping track of 75+ customers at one time. I have experience in customer service as well as customer sales. Since working with Lowe's I've gained more experience on a Corporate level. I enjoy working to solve problems.

Skills

With my college experience I also have some experience with:

  • Standard accounting
  • Knowledge of standards
  • General business knowledge
  • Microsoft software proficiency such as Excel, Word, PowerPoint, etc
  • Attention to detail
  • Prioritizing
  • Problem solving
  • Project management
  • Teamwork
  • Critical thinking
  • Efficient under pressure
  • Play skills readiness
  • Storytelling and crafts
  • Energetic caregiver
  • Musical talent
  • Housekeeping
  • Interactive lesson plans
  • Emotionally supportive
  • Parent Communication
Work History
07/2020 to Current
Customer Care Representative Arthur J Gallagher & Co. Kerrville, TX,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Entered customer data into company databases, including demographics and preferences.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
07/2015 to 10/2015
Daycare Teacher The Sunshine House Early Learning Academy Berkshire Historical, GA,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Allowed for ample outdoor discovery time each day.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Nurtured supportive learning environment, often used as model for other classrooms.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Resolved staff and parent disputes through constructive problem-solving techniques.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Maintained child-friendly environment with access to outdoor activities.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Monitored and enforced adequate supply and material inventory.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Established safe play environment for children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Prepared, served and cleaned up daily meals for 6-12 children.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged children to be understanding of and patient with others.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Communicated with owners, board members and support team concerning personnel matters.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Monitored each student's educational progress with individualized charts and files.
  • At least 3 years toddler care experience.
  • Meticulously sanitized toys and play equipment.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor recreation time to support physical development.
03/2015 to 07/2015
Daycare Teacher The Sunshine House Early Learning Academy Charleston Heights, SC,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Allowed for ample outdoor discovery time each day.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Nurtured supportive learning environment, often used as model for other classrooms.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Resolved staff and parent disputes through constructive problem-solving techniques.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Maintained child-friendly environment with access to outdoor activities.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Monitored and enforced adequate supply and material inventory.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Established safe play environment for children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Prepared, served and cleaned up daily meals for 6-12 children.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged children to be understanding of and patient with others.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Communicated with owners, board members and support team concerning personnel matters.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Monitored each student's educational progress with individualized charts and files.
  • At least 3 years toddler care experience.
  • Meticulously sanitized toys and play equipment.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor recreation time to support physical development.
Education
Expected in 05/2014
High School Diploma:
Maiden High School - Maiden, NC
GPA:
Expected in
No Degree: Buisness Accounting
Pellissippi State Community College - Knoxville, TN,
GPA:

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Resume Overview

School Attended
  • Maiden High School
  • Pellissippi State Community College
Job Titles Held:
  • Customer Care Representative
  • Daycare Teacher
  • Daycare Teacher
Degrees
  • High School Diploma
  • No Degree