Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Successful Master Level Personal Trainer with 15+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Was #1 in sales of Personal Training packages for 2 consecutive years.

  • Achieved needed results by completing multiple task with accuracy and efficiency.
  • #1 in Personal Training packages for 2 consecutive years
  • Achieved client goals being met through effectively helping with planning and executing fitness programs.
  • Documented and resolved client concerns on a number of fronts which led to retention and referrals.
  • Order and Refund Processing
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
Work History
Customer Care Representative, 05/2021 - Current
Atlas Copco Drilling Solutions California, MD,
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Master Personal Trainer, 08/2018 - 09/2020
Tutera Senior Living Carlinville, IL,
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Designed specific workout systems for individual clients based on performance ability.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Educated club members about relationship between nutrition and fitness.
  • Built customer loyalty by smoothly executing training initiatives.
Head Personal Trainer, 03/2016 - 11/2018
YMCA Of Camden And Burlington County City, STATE,
  • Developed organization systems for personal fitness plans, records and contracts.
  • Educated customers through creative presentations about health and personal benefits of services.
  • Curbed learning time by developing customer rapport during training sessions.
  • Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
  • Met health education and wellness objectives with implementation of new training programs.
  • Increased membership enrollment by using innovative sales and promotional techniques.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Personal Trainer, 03/2011 - 05/2014
Retro Fitness City, STATE,
  • Increased personal trainer sales by 40% using customer-oriented approach.
  • Trained 30 clients on average per week.
  • Successfully sold personal training packages totaling $41K in sales for month of Jan 2012.
  • Worked with other disciplines to assure cohesive and comprehensive approach to care.
  • Promoted safe and interactive environment for club clients and members.
  • Inspected gym equipment for optimal operating condition prior to instructing clients on proper use.
  • Monitored proper execution and form of clients and adjusted positions to improve results and safety.
Associate of Arts: Business Administration, Expected in 04/1987
Camden County College - Blackwood, NJ

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School Attended

  • Camden County College

Job Titles Held:

  • Customer Care Representative
  • Master Personal Trainer
  • Head Personal Trainer
  • Personal Trainer


  • Associate of Arts

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