Customer Care Representative/Account Supervisor/Floor Manager Resume Example

Service-focused professional. Self-directed and self-motivated team player who also works well independently. Personable, outgoing, and dedicated to providing the highest level of customer service with the capacity to multi-task.

Extensive cash handling experience. Reliable and punctual indivdual who possesses an excellent work ethic with more than two years in retail. Areas of expertise include inventory, cash management and exceptional customer service that has been described as “second-to-none” by employers.

Seasoned Customer Service Manager specializing in escalated customer concerns who has directed multiple lines of businesses consisting of 37 representatives for the largest Retail Electric Provider in Texas for over two years. Results oriented and committed to delivering success through effective personnel and work flow management with track record of developing a quality call center workforce. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Extensive background in providing advice on diverse customer situations quickly and efficiently. Dedicated to providing excellent customer service and making operational and procedural improvements. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Quality service, customer retention, productivity and self management are a key focus.

Routinely assisted as many as 100's of customers each day in a high-volume retail outlet. Contributed to a high percent drop in shoplifting through increased awareness and intervention measures. Received continuous “exceeds expectations” ratings on performance reviews in all quarters. Promoted within one year to supervisor role. Received offer of further management training within Texas.

Exceeded corporate target for customer satisfaction for 12 months in a row. Promoted to Call Center Floor Manager under two years.

Product Sales 

• Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface 

• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service 

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Multi-tasking
• Cashiered with two cash registers at once in tandem to maximize customer flow.
• Database Maintenance
• Assisted in the managing of the company database and verified, edited and modified members' information..

Excellent communication and customer relations skills, Type 60 WPM, Critical Thinking