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Customer Care Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Highly trained individual knowledgeable in web development technologies and considered talented leader. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Skills
  • Project Management
  • Customer interaction
  • Software testing
  • Development team trainings
  • Public speaking
  • Stakeholder relations
  • Documentation Management
  • Organization
  • Communications
  • Team management
  • Supervision
  • Customer service
  • Relationship development
  • Problem resolution
Education
Flex Computer Institute Cameroon, Expected in 08/2008 : Computer And Information Sciences - GPA :
Bamenda University of Science And Technology Cameroon, Expected in 07/2010 : Nursing Education - GPA :
Southwest Texas Junior College Uvalde, TX Expected in 05/2013 Associate of Science : - GPA :
Scrum Alliance San Diego, CA, Expected in 05/2020 : Scrum Certification - GPA :
Work History
Avidxchange - Customer Care Representative
Houston, TX, 01/2017 - 04/2018
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Entered customer data into company databases, including demographics and preferences.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
  • Maintained 100% conversion rate on turning incoming calls into scheduled appointments with.
  • Increased customer satisfaction ratingsby solving problems promptly and to customer expectations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Assisted call-in customers with questions and orders.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Oerlikon - Certified Nurse Aide Technician
Elgin, IL, 07/2014 - 12/2016
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maintained best-in-class standards for individualized care in -bed unit by continuously checking in with patients and families and quickly providing care.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked supply availability and laid out instruments for patient rooms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Southwest Texas Junior College - Customer Service Representative
City, STATE, 08/2010 - 05/2013
  • Recommended services to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.

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87Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Flex Computer Institute
  • Bamenda University of Science And Technology
  • Southwest Texas Junior College
  • Scrum Alliance
Job Titles Held:
  • Customer Care Representative
  • Certified Nurse Aide Technician
  • Customer Service Representative
Degrees
  • Associate of Science

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