Customer Care Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly trained individual knowledgeable in web development technologies and considered talented leader. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

  • Project Management
  • Customer interaction
  • Software testing
  • Development team trainings
  • Public speaking
  • Stakeholder relations
  • Documentation Management
  • Organization
  • Communications
  • Team management
  • Supervision
  • Customer service
  • Relationship development
  • Problem resolution
Flex Computer Institute Cameroon, Expected in 08/2008 : Computer And Information Sciences - GPA :
Bamenda University of Science And Technology Cameroon, Expected in 07/2010 : Nursing Education - GPA :
Southwest Texas Junior College Uvalde, TX Expected in 05/2013 Associate of Science : - GPA :
Scrum Alliance San Diego, CA, Expected in 05/2020 : Scrum Certification - GPA :
Work History
Avidxchange - Customer Care Representative
Houston, TX, 01/2017 - 04/2018
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Entered customer data into company databases, including demographics and preferences.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
  • Maintained 100% conversion rate on turning incoming calls into scheduled appointments with.
  • Increased customer satisfaction ratingsby solving problems promptly and to customer expectations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Assisted call-in customers with questions and orders.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Oerlikon - Certified Nurse Aide Technician
Elgin, IL, 07/2014 - 12/2016
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maintained best-in-class standards for individualized care in -bed unit by continuously checking in with patients and families and quickly providing care.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked supply availability and laid out instruments for patient rooms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Southwest Texas Junior College - Customer Service Representative
City, STATE, 08/2010 - 05/2013
  • Recommended services to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Flex Computer Institute
  • Bamenda University of Science And Technology
  • Southwest Texas Junior College
  • Scrum Alliance
Job Titles Held:
  • Customer Care Representative
  • Certified Nurse Aide Technician
  • Customer Service Representative
  • Associate of Science

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