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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 4 years of experience working with Healthcare, Technical Issues, and Package Investigations. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Very knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization.

Skills
  • Documentation and reporting
  • New Product Information
  • Customer Complaint Resolution
  • Custom order management
  • First Call resolution
  • Payment processing
  • Customer Relationship Management
  • Sales expertise
  • Order fulfillment
  • MS Office, MS Excel, MS Word & More
  • Technical Support
  • Hardware and Software Installation
  • Java Language
  • Adobe and Adobe Flash
  • Account management
Work History
09/2018 to 03/2020Customer Care RepresentativeFaneuil | Newport News, VA
  • Promised best prices for Healthcare services and maintained accuracy when determining quotes.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Performed data entry with various software to record call notes, suggestions and questions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Built relationships with clients through active listening and talents to provide excellent service.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
09/2017 to 04/2018Temp Technical Support RepresentativeIBEX Global | Hampton, VA
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Activated accounts for clients interested in new services.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Submitted service tickets for equipment maintenance requests.
04/2016 to 08/2017Customer Service RepresentativeAlorica | Newport News, VA
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds aslast resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
Education
06/2017High School DiplomaDenbigh High School, Newport News, VA
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Resume Overview

Companies Worked For:

  • Faneuil
  • IBEX Global
  • Alorica

School Attended

  • Denbigh High School

Job Titles Held:

  • Customer Care Representative
  • Temp Technical Support Representative
  • Customer Service Representative

Degrees

  • 06/2017 High School Diploma

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