Customer Care Representative Resume Example
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CUSTOMER CARE REPRESENTATIVE
Professional Summary
Possesses excellent communication and interpersonal skills. Able to analyze problems logically and objectively. Comfortable working autonomously or in a team based setting. Looking to begin a career with a company I can grow with. I am beginning an online Masters program February of 2020 specializing in Mental Health Counseling.
Skills
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Work History
Customer Care Representative, 10/2002 to 12/2005
Baker Hughes Company – Irving , TX
Baker Hughes Company – Irving , TX
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Investigated and resolved accounting, service and delivery concerns.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Trained new personnel regarding company operations, policies and services.
Preschool Teacher, 01/2006 to 07/2012
Grand Canyon School District – Grand Canyon , AZ
Grand Canyon School District – Grand Canyon , AZ
- Supervised children's homework assignments to verify completion, assist with difficult assignments, and support educational goals
- Employed positive reinforcement methods to ensure good behavior.
- Discussed any specific child wants, needs and interests with parents.
- Offered age-appropriate, fun and educational activities for children ages 6 weeks to 10 years.
- Supervised children on playground to help develop physical and social skills.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Identified warning signs of emotional and developmental problems in children.
- Promoted language development skills through reading and storytelling.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Fostered reasoning and problem solving through active exploration games and activities.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Receptionist/Customer Relations, 06/2012 to 07/2016
Crown Dodge Chrysler Jeep Ram Of Ventura – City , STATE
Crown Dodge Chrysler Jeep Ram Of Ventura – City , STATE
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for sales team.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted customers and visitors in-person and via telephone calls.
- Organized client contracts and submitted to Chrysler finance for approval.
Server/Bartender Shift Manager, 08/2014 to Current
Bombay Bar & Grill – City , STATE
Bombay Bar & Grill – City , STATE
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Monitored guests for intoxication and immediately reported concerns to management
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Exercised composure under pressure and in escalated customer service scenarios
- Recruited and interviewed candidates for management to evaluate readiness and fit for position
Education
Master of Arts: Mental Health Counseling, Expected in 05/2021
Walden University - City, State
Walden University - City, State
Bachelor of Arts: Psychology, 12/2019
Cal State University, CI - City
Cal State University, CI - City
High School DiplomaBuena High School - City, State
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Resume Overview
School Attended
- Walden University
- Cal State University, CI
- Buena High School
Job Titles Held:
- Customer Care Representative
- Preschool Teacher
- Receptionist/Customer Relations
- Server/Bartender Shift Manager
Degrees
- Master of Arts : Mental Health Counseling , Expected in 05/2021
Bachelor of Arts : Psychology , 12/2019
High School Diploma
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