SEARCH

Customer Care Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER CARE REPRESENTATIVE
Professional Summary

Possesses excellent communication and interpersonal skills. Able to analyze problems logically and objectively. Comfortable working autonomously or in a team based setting. Looking to begin a career with a company I can grow with. I am beginning an online Masters program February of 2020 specializing in Mental Health Counseling.

Skills
  • Tableside service
  • Beverage preparation
  • Early childhood education
  • Behavior management
  • Lesson planning
  • Special education
  • Classroom management
  • Problem resolution
  • Performance analysis
  • Account management
  • Creative problem solving
  • MS Office proficiency
  • POS systems expert
  • Multi-line phone talent
  • Customer service skills
Work History
Customer Care Representative, 10/2002 to 12/2005
Cyber Rep (Nextel Customer Care) – Camarillo, CA
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Trained new personnel regarding company operations, policies and services.
Preschool Teacher, 01/2006 to 07/2012
Sheri's Family Day Care & Preschool – Ventura, CA
  • Supervised children's homework assignments to verify completion, assist with difficult assignments, and support educational goals
  • Employed positive reinforcement methods to ensure good behavior.
  • Discussed any specific child wants, needs and interests with parents.
  • Offered age-appropriate, fun and educational activities for children ages 6 weeks to 10 years.
  • Supervised children on playground to help develop physical and social skills.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Identified warning signs of emotional and developmental problems in children.
  • Promoted language development skills through reading and storytelling.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
Receptionist/Customer Relations, 06/2012 to 07/2016
Crown Dodge Chrysler Jeep Ram Of Ventura – Ventura, CA
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for sales team.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted customers and visitors in-person and via telephone calls.
  • Organized client contracts and submitted to Chrysler finance for approval.
Server/Bartender Shift Manager, 08/2014 to Current
Bombay Bar & Grill – Ventura, CA
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Exercised composure under pressure and in escalated customer service scenarios
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position
Education
Master of Arts: Mental Health Counseling, Expected in 05/2021
Walden University - Minneapolis, MN
Bachelor of Arts: Psychology, 12/2019
Cal State University, CI - Camarillo, CA
High School DiplomaBuena High School - Ventura, CA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cyber Rep (Nextel Customer Care)
  • Sheri's Family Day Care & Preschool
  • Crown Dodge Chrysler Jeep Ram Of Ventura
  • Bombay Bar & Grill

School Attended

  • Walden University
  • Cal State University, CI
  • Buena High School

Job Titles Held:

  • Customer Care Representative
  • Preschool Teacher
  • Receptionist/Customer Relations
  • Server/Bartender Shift Manager

Degrees

  • Master of Arts : Mental Health Counseling , Expected in 05/2021
    Bachelor of Arts : Psychology , 12/2019
    High School Diploma

Similar Resumes

View All
Customer-Care-Representative-resume-sample

Customer Care Representative

Time Warner Cable

Greensboro, North Carolina