Customer Care Representative Resume Example
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CUSTOMER CARE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Baker Hughes Company- Customer Care Representative
Other Nevada , NV12/2018 - Current
Other Nevada , NV12/2018 - Current
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Achieved 100% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Consulate Health Care- Registered Nurse
Saint Petersburg , FL09/2017 - 11/2018
Saint Petersburg , FL09/2017 - 11/2018
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
Paycom Software, Inc.- Banking Specialist
Jersey City , NJ08/2015 - 04/2017
Jersey City , NJ08/2015 - 04/2017
- Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Maintained friendly and professional customer interactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Consulate Health Care- Registered Nurse
Staunton , VA05/2012 - 01/2014
Staunton , VA05/2012 - 01/2014
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Audited charts and reviewed clinical documents to verify accuracy.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
Skills
- Account management
- Multi-line phone talent
- MS Office proficiency
- Computer proficient
- Professional telephone demeanor
- Medical terminology knowledge
- Complaint resolution
- Documentation and reporting
Education
Kansas City Kansas Community CollegeCity, StateAssociate of Science: Nursing
Certifications
- Registered Nurse
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Resume Strength
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- Measurable results
Resume Overview
School Attended
- Kansas City Kansas Community College
Job Titles Held:
- Customer Care Representative
- Registered Nurse
- Banking Specialist
Degrees
- Associate of Science : Nursing
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