Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Certified Nursing Assistant offering 4 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Helpful CNA/CMA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration. Self-sufficient Medication Aide skilled at recording patient vital signs and administering various medications to over 20 patients daily. Sound knowledge of medical terminology and use of medical equipment. Hands-on experience in obtaining and recording equipment readings.

  • Data entry
  • Conflict mediation
  • Training and development
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • High-energy attitude
  • Technologically savvy
  • Multi-tasking
  • Team player
  • Time management
  • Medical terminology knowledge
  • Infection control procedures
  • Quick problem solver
  • Monitoring fluids
  • Grooming and bathing assistance
  • Collecting vital signs
  • Calm and level-headed under duress
  • Charting expertise
  • Valid Kansas driver's license
11/2021 to Current Customer Care Representative Banner Health | Phoenix, AZ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded back to customer via phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Exceeded company productivity standards on consistent basis.
  • Adequately demonstrating how to use our systems, such as Excel, Meditech, and other programs.
02/2021 to Current CNA/CMA Azria Health | Ashland, NE,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Assessed patient needs in response to medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Obtained, recorded and reported patient vital signs for medication administration.
08/2021 to 12/2021 Patient Care Technician (CNA) Hca | Kansas City, MO,
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices to transport patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education and Training
Expected in to to Certificates | CNA/CMA And General Education Courses Hutchinson Community College, Hutchinson Kansas, GPA:
  • Major in Nursing
  • Completed continuing education in Allied Health
Expected in 05/2020 to to High School Diploma | Mcpherson High School, Mcpherson, KS GPA:
Expected in to to | Nursing Fort Hays State University , Hays Kansas, GPA:

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Resume Overview

School Attended

  • Hutchinson Community College
  • Mcpherson High School
  • Fort Hays State University

Job Titles Held:

  • Customer Care Representative
  • Patient Care Technician (CNA)


  • Certificates
  • High School Diploma
  • Some College (No Degree)

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