Experienced customer service bringing 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
New Product Information
Customer Complaint Resolution
Documentation and reporting
First Call resolution
Billing coordination
Custom order management
Knowledge trees
Payment processing
Customer Relationship Management
Inbound Customer Service
Credit card processing
Account management
Training development aptitude
Sales expertise
Retail materials management
Receiving support
Professional telephone demeanor
Money handling abilities
Stock management
Shipping procedures understanding
Key holder experience
Retail store support
Stocking and replenishing
Staff education and training
Recordkeeping strengths
Work History
10/2019 to Current
Customer Care RepresentativeBend Memorial Clinic – Morristown, TN,
Coordinated timely responses to online customer communication and researched complex issues.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Defused customer concerns with exceptional conflict and problem resolution skills.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Managed billing, service and account issues for tax payers.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
09/2017 to 11/2019
Customer Service AssociateMasterbrand Cabinets Inc. – Saint Louis, MO,
Exceeded service objectives by applying proven customer service and sales best practices.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Managed customer relations and customer service through daily communication and interaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Educated customers on promotions to enhance sales.
Maintained clean sales floor and straightened and faced merchandise.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Advocated for customers and reported on observed areas for product or service improvement.
Trained in loss prevention, visual merchandising and general sales skills.
Provided primary customer support to internal and external customers in fast-paced environment.
Decreased downtime by training employees on company products and sales strategy.
Issued receipts and processed refunds, credits, or exchanges.
Informed customers about special promotions and provided detailed information for various products.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed and actualized customer service initiatives to decrease wait times.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
02/2016 to 08/2017
Pharmacy TechnicianSt Mary's Health System – Nashua, NH,
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Counted, measured, and compounded medications following standard procedures.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Processed incoming drug orders.
Collected co-payments or full payments from customers.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
06/2014 to 01/2016
BaristaJerry's Food – Annandale, MN,
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for 100+ specialty coffee beverages and seasonal offerings.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Memorized ingredients and recipes for100+ specialty drinks.
Prioritized drink requests while managing interruptions.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Created original artwork for specials board display daily.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Served individually made coffee drinks to over 100+ customers daily.
Complied with standards for merchandising, stocking and storing product.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Education
Expected in 06/2012
Associate Degree in Liberal Arts : Liberal Arts And General Studies Northampton Area High School - Northampton, PA GPA:
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