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Customer Care Representative Resume Example

Resume Score: 80%

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Focused on surpassing expectations and driving team success. Skilled call center professional versed in customer support protocols for all technical support needs. Bring extensive high-call volume experience spanning 2-3 years working with a variety of consumers. Superior computer skills and telephone etiquette.-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of CSG and Avaya. Personable Customer Service professional offering over 2-3 years of experience resolving account and service concerns for many variety of customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Effectively manage both incoming and outgoing calls, remote requests and letters by applying strong organizational, research and time management skills with knowledge of solid history of success in fast-paced call centers.

Work History
Company Name - Customer Care RepresentativeCity, State02/2020 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Logged call information and solutions provided into CSG database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assessed caller accounts to determine security benefits, identify service needs and resolve issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Conducted, maintained, tested and repaired different security systems, electronic components, parts, equipment, and systems.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Assisted call-in customers with questions and orders.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Company Name - Customer Sales RepresentativeCity, State09/2019 - 02/2020
  • Contacted potential customers to capitalize on sales opportunities.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained customer accounts and relationships.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Emphasized product specifications to meet customer needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Company Name - Customer Service CashierCity, State01/2018 - 11/2018
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
Company Name - CashierCity, State01/2019 - 08/2020
  • Counted cash in register drawer at beginning and end of shift.
  • Greeted customers and responded to requests for information.
  • Performed cash, card and check transactions for customer purchases.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Handled customer complaints and concerns
    and escalated to direct supervisor for quick resolution.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Skills
  • Documentation and reporting
  • Customer Complaint Resolution
  • First Call resolution
  • Quality assurance
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Equipment manual interpretation
  • Problem resolution
  • New Product Information
  • Inbound Customer Service
  • Payment processing
  • Complaint resolution
  • Multi-line phone talent
  • Technical equipment troubleshooting
  • Technical Support
Education
05/2019Discovery High SchoolCity, StateHigh School Diploma
Expected in 07/2022Florida State College At JacksonvilleCity, StateAssociate of Arts And Sciences: Mass Communications
Certifications
  • First Aid/CPR Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Discovery High School
  • Florida State College At Jacksonville

Job Titles Held:

  • Customer Care Representative
  • Customer Sales Representative
  • Customer Service Cashier
  • Cashier

Degrees

  • High School Diploma
    Associate of Arts And Sciences : Mass Communications

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