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customer care representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Experienced Computer Educator committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

​Bilingual Teaching Assistant experienced supporting up to two teachers and helping students with their educational and social development.

​Mathematics teacher who has worked with over [10] students in the last [2] years. Effectively combines real-life experience with [20] hours of student teaching to provide an engaging and interactive learning environment.

​ Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.

​Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified Office Specialist
  • Strong client relations 
Work History
customer care representative, 04/2012 to 11/2012
 Vodafone – Mumbai, India
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Microsoft Office Specialist, 01/2013 to 08/2013
 St. Angelos Computer Education – Mumbai, Maharashtra, India
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Consistently met deadlines and requirements for all production work orders.
Education
High School Diploma: 2010
 Oriental School - Mumbai, Maharashtra, India
Associate of Science: Physics, Chemistry, Biology & Mathematics, 2012
 K.H.M.W Junior College of Science - Mumbai, Maharashtra, India
Accomplishments
  • Special Education Teacher - Counselor - Community Organizer
  •  Activist - Spreading Awareness - Leprosy Control Board
  • Microsoft Certified Office Software Operating Specialist
Certifications
  • Certificate of Merit 2009, 2010, 2011 - Leprosy Control Board
  • Youngest Teacher - St. Angelo's Computer Education
  • Certificate of Merit - 2nd position - Inter-School Essay Writing Competition
  • Customer Care Representative of the Month - Vodafone Customer Care
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Resume Overview

Companies Worked For:

  • Vodafone
  • St. Angelos Computer Education

School Attended

  • Oriental School
  • K.H.M.W Junior College of Science

Job Titles Held:

  • customer care representative
  • Microsoft Office Specialist

Degrees

  • High School Diploma : 2010
    Associate of Science : Physics, Chemistry, Biology & Mathematics , 2012

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