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Customer Care Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Effectively manage both incoming and outgoing calls, remote requests and letters by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers supporting informational customers. Organized customer service representative with 10+ years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Skills
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Patient and Empathetic
  • Proficiency in Microsoft Office
Work History
11/2015 to 05/2016 Customer Care Representative Berkhr | Danielsville, PA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Entered customer data into company databases, including demographics and preferences.
  • Explained charges, fees, terms of sales and service agreements to over 25 customers daily.
08/2008 to 12/2014 Front Counter Clerk Bristol Farms | San Diego, CA,
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Processed cash, check and credit card payments.
03/2007 to 08/2008 Front End Cashier Wendy’s | City, STATE,
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Worked closely with Managers to solve problems and handle customer concerns.
  • Trained as Sandwich maker and Drive-thru cashier and provided back-up coverage to provide customers with optimal support.
  • Worked closely with shift manager to solve problems and handle customer concerns.
Education
Expected in 05/2019 Bachelor of Science | Business Administration And Management Fayetteville State University, Fayetteville, NC GPA:
  • Majored in Business Administration
  • Minored in Healthcare Management
  • Coursework in Healthcare Marketing, Business Law and Medical Ethics
Expected in 05/2014 Certificate Diploma | Medical Billing And Coding Miller-Motte Technical College - Fayetteville, Fayetteville, NC, GPA:
  • Graduated cum laude
  • Coursework in Medical Insurance, Medical Terminology, and Anatomy and Physiology I & II
Expected in 09/2007 Certification | Pharmacology Fayetteville Technical Community College, Fayetteville, NC GPA:

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93Good

Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Fayetteville State University
  • Miller-Motte Technical College - Fayetteville
  • Fayetteville Technical Community College
Job Titles Held:
  • Customer Care Representative
  • Front Counter Clerk
  • Front End Cashier
Degrees
  • Bachelor of Science
  • Certificate Diploma
  • Certification