Polished, professional customer service rep offering:
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Responsible for day to day coaching and supervision of a team of customer service reps in a call center of approximately 70 inbound calls and monitors productivity and performance standards with an order entry department of 100 per day with an annual value of $19M.
Avaya phone system, Basic, call center, CMS, coaching, CRM, client, excellent customer service, customer service, data entry, databases, drivers, iERP, financial, inventory, Leadership, Management Training, Access, Excel, Microsoft Office, order management, outside sales, Personnel management, phone system, problem solving, Process Improvement, retail, routing, sales management, SAP, scheduling, shipping, Six Sigma, staffing, strategy, supervision.
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