LiveCareer-Resume

customer care representative resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and knowledgeable representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Well-spoken representative with four years of experience supporting companies with up to thirty customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy. Cheerful and upbeat representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Skills
  • Coordination
  • Relationship building
  • First aid and safety
  • Client documentation
  • Records management
  • Compassionate representative
  • Proper phone etiquette
  • Active listening
  • Great communication skills
  • Cpr and first aid certificate
  • Driver’s license
  • Schedule mastery
  • Project management abilities
Experience
04/2019 to Current Customer Care Representative Brody Brothers Pest Control | Reservoir Ridge, MD,
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
03/2018 to 03/2019 Customer Service Call Center Representative Sonic Healthcare Usa | West Warwick, RI,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted many callers per week in fast-paced environment.
  • Accurately documented calls and caller information in software and made updates to data as needed.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
06/2017 to 02/2018 Teacher’s Assistant Gila River Health Care | Chandler, AZ,
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Attended in-services, workshops and seminars.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
05/2016 to 02/2017 Customer Service Representative Dunkin Donuts & Baskin Robbins | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns, resulting in 0% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with Dunkin Donuts to develop customer service improvement initiatives.
Education and Training
Expected in 06/2023 to to | Pursuing A BA in Psychology Bowie State University, Bowie, MD GPA:
Expected in 05/2019 to to High School Diploma | Arundel High School, Gambrills, MD GPA:

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Resume Overview

School Attended

  • Bowie State University
  • Arundel High School

Job Titles Held:

  • Customer Care Representative
  • Customer Service Call Center Representative
  • Teacher’s Assistant
  • Customer Service Representative

Degrees

  • High School Diploma

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