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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Possesses excellent communication and interpersonal skills. Able to analyze problems logically and objectively. Comfortable working autonomously or in a team based setting. Looking to begin a career with a company I can grow with. I am beginning an online Masters program February of 2020 specializing in Mental Health Counseling.

Skills
  • Tableside service
  • Early childhood education
  • Lesson planning
  • Classroom management
  • Performance analysis
  • Creative problem solving
  • POS systems expert
  • Customer service skills
  • Report Writing
  • Beverage preparation
  • Behavior management
  • Special education
  • Problem resolution
  • Account management
  • MS Office proficiency
  • Multi-line phone talent
  • Psychology
  • Developmental Disabilities
    • Work History
    Customer Care Representative, 10/2002 to 12/2005
    Cyber Rep (Nextel Customer Care) – Camarillo, CA
    • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
    • Maintained up-to-date knowledge of product and service changes.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Investigated and resolved accounting, service and delivery concerns.
    • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
    • Trained new personnel regarding company operations, policies and services.
    Preschool Teacher, 01/2006 to 07/2012
    Sheri's Family Day Care & Preschool – Ventura, CA
    • Supervised children's homework assignments to verify completion, assist with difficult assignments, and support educational goals
    • Employed positive reinforcement methods to ensure good behavior.
    • Discussed any specific child wants, needs and interests with parents.
    • Offered age-appropriate, fun and educational activities for children ages 6 weeks to 10 years.
    • Supervised children on playground to help develop physical and social skills.
    • Developed games and activities using arts and crafts to support learning and verbal skills.
    • Identified warning signs of emotional and developmental problems in children.
    • Promoted language development skills through reading and storytelling.
    • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
    • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
    • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
    • Educated students in foundational concepts such as shapes, numbers and letters.
    • Fostered reasoning and problem solving through active exploration games and activities.
    • Gave one-on-one attention to children while maintaining overall focus on entire group.
    Receptionist/Customer Relations, 06/2012 to 07/2016
    Crown Dodge Chrysler Jeep Ram Of Ventura – Ventura, CA
    • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
    • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
    • Collected and distributed messages to team members and managers to support open communication and high customer service.
    • Operated multi-line telephone system.
    • Monitored and screened visitors to verify accessibility to inter-office personnel.
    • Scheduled office meetings and client appointments for sales team.
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
    • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
    • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
    • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
    • Greeted customers and visitors in-person and via telephone calls.
    • Organized client contracts and submitted to Chrysler finance for approval.
    Server/Bartender Shift Manager, 08/2014 to Current
    Bombay Bar & Grill – Ventura, CA
    • Took customer orders and capitalized on opportunities to sell special beverage and food options
    • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
    • Kept alcoholic beverages well-stocked and organized to meet expected demands
    • Assisted servers with specialty drinks orders by preparing on-demand items without delay
    • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
    • Monitored guests for intoxication and immediately reported concerns to management
    • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
    • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
    • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
    • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
    • Managed schedules, accepted time off requests and found coverage for short shifts
    • Trained and mentored new employees to maximize team performance
    • Kept employees operating productively and working on task to meet business and customer needs
    • Exercised composure under pressure and in escalated customer service scenarios
    • Recruited and interviewed candidates for management to evaluate readiness and fit for position
    Education
    Master of Arts: Mental Health Counseling, Expected in 05/2021
    Walden University - Minneapolis, MN
    Bachelor of Arts: Psychology, 12/2019
    Cal State University, CI - Camarillo, CA
    High School DiplomaBuena High School - Ventura, CA
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    Resume Overview

    Companies Worked For:

    • Cyber Rep (Nextel Customer Care)
    • Sheri's Family Day Care & Preschool
    • Crown Dodge Chrysler Jeep Ram Of Ventura
    • Bombay Bar & Grill

    School Attended

    • Walden University
    • Cal State University, CI
    • Buena High School

    Job Titles Held:

    • Customer Care Representative
    • Preschool Teacher
    • Receptionist/Customer Relations
    • Server/Bartender Shift Manager

    Degrees

    • Master of Arts : Mental Health Counseling , Expected in 05/2021
      Bachelor of Arts : Psychology , 12/2019
      High School Diploma

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