customer care representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

  • Building Customer Trust and Loyalty
  • Needs Assessment
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Call Documentation
  • Responding to Difficult Customers
  • Information Updates
  • Data Entry and Maintenance
  • Accounts Payable and Accounts Receivable
  • Microsoft Exchange
  • POS Inventory System Operation
  • Financial Transactions
  • Inspection Coordination
  • Project Requirements
  • POS Transactions
  • Document and Records Management
  • Sales Report Generation
  • Online Systems
  • Sales and Upselling
  • Proactive Self-Starter
  • Customer Inquiry Response
  • Partnership Management
  • Merchandise Orders and Exchanges
  • Active Listening
  • Customer Satisfaction
  • Excellent communication skills
  • Learning Strategies
  • Process Research
  • Status Updates
  • Strong listening/comprehension skills
  • Ability to use phone and computer systems
  • Conversational, patient and confident, with a positive attitude
Work History
Customer Care Representative, 01/2022 to 05/2022
Equity BankBelleville, KS,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Answered over Number calls per shift to meet fast-paced call center demands.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Handled over 150-200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Recruiter , 09/2020 to 05/2021
Alchemy SystemsBellingham, WA,
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • •Reviewing candidates’ resumes and qualification.
  • Coordinated schedules to arrange management interviews with applicants.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Customer Care Representative, 10/2019 to 03/2020
Equity BankClinton, MO,
  • Effectively answer participant inquiries regarding various aspects of their benefit plans in a thorough manner while ensuring a high degree of customer satisfaction.
  • Respond accurately and courteously to participant telephone inquiries, live chats, e-mail inquiries, and in- person visits.
  • Document participant calls, e-mails and visits using the client's internal programs/tools.
  • Prepare accurate, customized, and well-written explanations for participants regarding various questions regarding their benefit plan.
  • Delivered communication and training for benefit administrators on new plans and changes.
  • Provided knowledgeable advice on benefits matters such as eligibility and coverage.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative, 08/2018 to 07/2019
Turn5 IncOlathe, KS,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving.
  • Recommended clothing products to customers, thoroughly explaining details.
  • Responded to customer requests for clothing products and company information.
  • Helped customers locate clothing products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Helped customers select attractive, figure-flattering items.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
High School Diploma: , Expected in 05/2019 to Thomson High School - Thomson, GA,
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Thomson High School

Job Titles Held:

  • Customer Care Representative
  • Recruiter
  • Customer Care Representative
  • Customer Service Representative


  • High School Diploma

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