LiveCareer-Resume

customer care representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the furniture industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and peers. Motivated to maintain customer satisfaction while contributing to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.

Skills
  • Conflict Mediation
  • Customer Service
  • Data Evaluation
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Senior Leadership Support
  • Project Management
  • Remote Office Availability
  • Patient and Empathetic
  • Relationship Building
  • Team-Oriented and Cooperative
  • Teamwork and Collaboration
  • Time Management
  • Policies and Procedures Adherence
  • Inventory Management
  • Product Recommendations
  • Inbound and Outbound Calling
  • Inter-Department Collaboration
  • Microsoft Office
  • Computer Proficiency
  • Computer Skills
  • Multi-Line Phone Systems
  • Call Volume and Quality Metrics
  • Complex Product Knowledge
  • Refunds and Returns Management
  • MS Office
Experience
Customer Care Representative, 11/2020 to Current
HcaSpring, TX,
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Researched resolutions, contacted necessary departments and responded to customer by phone or email as follow-up.
  • Educated customers where applicable to alleviate need for future contact.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Recommended potential products or services after analyzing customer needs.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Provided world-class customer service with a S.M.I.L.E.
Seasonal Floor Supervisor, 07/2022 to 01/2023
Life StorageNorcross, GA,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with customers when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Evaluated employee performance and incorporated feedback to implement improvement plans for agents.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Resolved customer complaints or answered customers' questions.
Store Manager, 01/2017 to 11/2020
Fyffe Stop-n-GoCity, STATE,
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education and Training
: Criminal Justice, Expected in to West Central Technical College - Douglasville, GA,
GPA:

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Resume Overview

School Attended

  • West Central Technical College

Job Titles Held:

  • Customer Care Representative
  • Seasonal Floor Supervisor
  • Store Manager

Degrees

  • Some College (No Degree)

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