Customer Care RepresentativeLife Protect 24/7 － Chesapeake, VA
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained revenue streams by exhausting every option before offering refunds.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Prepared, completed and processed customer account forms and database changes.
Provided high level of quality control, eliminating downtime to maximize revenue.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Exceeded company productivity standards by 9% on consistent basis, handling more than 10% of quota each day.
Addressed customer inquiries and resolved complaints.
Enhanced customer satisfaction ratings by effectively resolving issues.
12/2017 to 08/2018
Warehouse WorkerLawrenceville Correctional － Lawrenceville, VA
Staged products between receiving, storage and shipping areas to accurately transfer items.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Managed vendor relationships to support supply chain and maintain product quality.
Considered specific product requirements and accessibility when managing and organizing storage areas.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Ensured damaged products were identified and removed when received.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Counted and stocked merchandise as specified by inventory control log.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Scanned container labels to verify contents and determine target destination using RF scanners.
Effectively communicated with all levels of staff and management.
Accurately staged and sorted products for loading.
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
Accurately recorded inventory levels to support completion of order requests and audits.
Recognized and reported defective material and equipment.
02/2007 to 09/2017
Medical AssistantVirginia Oncology Associates － Elizabeth City, NC
Performed routine tests such as urine dip stick, vision and hearing tests.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assessed, documented and monitored vital signs for more than [Number] patients per day.
Cleaned, restocked and prepared exam rooms and medical equipment.
Sterilized medical instruments as needed.
Answered appointment calls.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Prepared prescription refill requests on behalf of physician to prevent lags.
Organized charts, documents and supplies to maintain team efficiency.
Contacted pharmacies to submit and refill patients' prescriptions.
01/2000 to 02/2007
Medical AssistantAlbemarle Hospital － Elizabeth City, NC
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Requested scripts from doctors and verified insurance and coding.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Measured patient peak flows.
Maintained clean and organized work area with adequate supplies and reagents.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
Ordered and received disposable supplies and created SAP purchase orders.
Cleaned and disinfected chairs and equipment according to facility policy.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
Discontinued dialysis treatment according to established procedures.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
Improved patient care and daily task efficiency resulting in smoother operations.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Kept facility stocked with necessary supplies, equipment and instruments.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Acted as liaison between physician and patient, answering questions and delivering test results.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Sterilized medical equipment after each procedure.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Prepared, stained, cover slipped and catalogued cytology specimens.
Monitored patient hemodynamic status during procedures using electrocardiograms.
Reviewed treatment sheets for completeness and accuracy.
Completed preventative maintenance, inspections and electrical safety testing.
Initiated dialysis treatment according to prescribed orders.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Selected equipment for use in ultrasound setup according to specifications of examination.
Positioned patients for optimal comfort before procedures.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Completed clinical procedures and gathered patient data for interpretation by physician.
Performed routine tests such as urine dip stick, vision and hearing tests.
Prepared patients for examinations, taking vital signs and updating medical histories.
Communicated with patients by phone and via written correspondence.
Produced ER, OR and portable x-rays.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Monitored patient hemodynamic status during procedures using electrocardiograms.
Education and Training
Expected in 05/2025
Medical Assistant Certificate : Medical AssistingTidewater Tech － Norfolk, VA
05/2000
Certificate : Medical Assistant Tidewater Tech － Norfolk, VA
