Customer Care Representative Resume Example
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CUSTOMER CARE REPRESENTATIVE
Summary
Skills
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Experience
09/2019 to Current
Customer Care RepresentativeTata Consultancy Services － Woodcliff Lake , NJ
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained revenue streams by exhausting every option before offering refunds.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Prepared, completed and processed customer account forms and database changes.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Exceeded company productivity standards by 9% on consistent basis, handling more than 10% of quota each day.
- Addressed customer inquiries and resolved complaints.
- Enhanced customer satisfaction ratings by effectively resolving issues.
12/2017 to 08/2018
Warehouse WorkerQuadgraphics － Bluffton , OH
- Staged products between receiving, storage and shipping areas to accurately transfer items.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Managed vendor relationships to support supply chain and maintain product quality.
- Considered specific product requirements and accessibility when managing and organizing storage areas.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Ensured damaged products were identified and removed when received.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Counted and stocked merchandise as specified by inventory control log.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Effectively communicated with all levels of staff and management.
- Accurately staged and sorted products for loading.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Accurately recorded inventory levels to support completion of order requests and audits.
- Recognized and reported defective material and equipment.
02/2007 to 09/2017
Medical AssistantBluecross Blueshield Of South Carolina － Ohio , IL
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assessed, documented and monitored vital signs for more than [Number] patients per day.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Sterilized medical instruments as needed.
- Answered appointment calls.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Organized charts, documents and supplies to maintain team efficiency.
- Contacted pharmacies to submit and refill patients' prescriptions.
01/2000 to 02/2007
Medical AssistantBluecross Blueshield Of South Carolina － Louisiana , MO
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Requested scripts from doctors and verified insurance and coding.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Measured patient peak flows.
- Maintained clean and organized work area with adequate supplies and reagents.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
- Ordered and received disposable supplies and created SAP purchase orders.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Discontinued dialysis treatment according to established procedures.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Sterilized medical equipment after each procedure.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Prepared, stained, cover slipped and catalogued cytology specimens.
- Monitored patient hemodynamic status during procedures using electrocardiograms.
- Reviewed treatment sheets for completeness and accuracy.
- Completed preventative maintenance, inspections and electrical safety testing.
- Initiated dialysis treatment according to prescribed orders.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Selected equipment for use in ultrasound setup according to specifications of examination.
- Positioned patients for optimal comfort before procedures.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Communicated with patients by phone and via written correspondence.
- Produced ER, OR and portable x-rays.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Monitored patient hemodynamic status during procedures using electrocardiograms.
Education and Training
Expected in 05/2025
Medical Assistant Certificate : Medical AssistingTidewater Tech － City, State
05/2000
Certificate : Medical Assistant Tidewater Tech － City, State
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Resume Strength
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Resume Overview
School Attended
- Tidewater Tech
Job Titles Held:
- Customer Care Representative
- Warehouse Worker
- Medical Assistant
Degrees
- Medical Assistant Certificate : Medical Assisting
Certificate : Medical Assistant
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