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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Summary
Skills
  • Proper sterilization techniques
  • Understands medical procedures
  • Patient skin and nail care
  • Patient feeding
  • Documentation procedures expert
  • HIPAA compliance
  • Able to lift 50+ pounds
  • Wound care and irrigation
  • Catheter change and preparation
  • Inventory and supply management
  • Patient toileting
  • Charting expertise
  • Medical billing
  • Grooming and bathing assistance
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • Medical terminology knowledge
  • General housekeeping ability
  • EKG set up and monitoring
  • Patient scheduling
  • Phlebotomy
Experience
09/2019 to Current
Customer Care RepresentativeTata Consultancy Services - Woodcliff Lake , NJ
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Prepared, completed and processed customer account forms and database changes.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Exceeded company productivity standards by 9% on consistent basis, handling more than 10% of quota each day.
  • Addressed customer inquiries and resolved complaints.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
12/2017 to 08/2018
Warehouse WorkerQuadgraphics - Bluffton , OH
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Ensured damaged products were identified and removed when received.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Counted and stocked merchandise as specified by inventory control log.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Effectively communicated with all levels of staff and management.
  • Accurately staged and sorted products for loading.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Accurately recorded inventory levels to support completion of order requests and audits.
  • Recognized and reported defective material and equipment.
02/2007 to 09/2017
Medical AssistantBluecross Blueshield Of South Carolina - Ohio , IL
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Sterilized medical instruments as needed.
  • Answered appointment calls.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Contacted pharmacies to submit and refill patients' prescriptions.
01/2000 to 02/2007
Medical AssistantBluecross Blueshield Of South Carolina - Louisiana , MO
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Requested scripts from doctors and verified insurance and coding.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Measured patient peak flows.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Discontinued dialysis treatment according to established procedures.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Sterilized medical equipment after each procedure.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Reviewed treatment sheets for completeness and accuracy.
  • Completed preventative maintenance, inspections and electrical safety testing.
  • Initiated dialysis treatment according to prescribed orders.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Selected equipment for use in ultrasound setup according to specifications of examination.
  • Positioned patients for optimal comfort before procedures.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Communicated with patients by phone and via written correspondence.
  • Produced ER, OR and portable x-rays.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
Education and Training
Expected in 05/2025
Medical Assistant Certificate : Medical AssistingTidewater Tech - City, State
05/2000
Certificate : Medical Assistant Tidewater Tech - City, State
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

70Average
Resume Strength
  • Completeness
  • Length
  • Strong summary

Resume Overview

School Attended

  • Tidewater Tech

Job Titles Held:

  • Customer Care Representative
  • Warehouse Worker
  • Medical Assistant

Degrees

  • Medical Assistant Certificate : Medical Assisting
    Certificate : Medical Assistant

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