customer care representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Offering over twelve years of experience managing company reputation with customers. Multitasks and manages simultaneous tasks to support customers and accomplish business goals. Highly efficient and accurate with strong planning, problem-solving and communication skills. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Clever at prioritizing tasks, maintaining organization and optimizing workflow. Skilled at balancing high-volume inquiries with administrative needs for 25 -member staff. Excels in calendar management, scheduling, data-entry and database administration. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

  • Memorization and recall
  • Business operations
  • Scheduling
  • Documentation and reporting
  • Customer and client relations
  • Professional demeanor
  • Accounts payable / accounts receivable
  • Office administration
  • Mail handling
  • Personable and outgoing
  • Punctual
  • Verbal and written communication
  • Organization skills
  • Inventory management
  • Attention to detail
  • Conflict resolution
  • Multi-line telephone systems
  • Customer-service oriented
  • Data entry
  • Multitasking strengths
  • High efficiency
  • Administrative support
  • Time management
  • Team standards
Work History
Customer Care Representative, 10/2019 to Current
Dent Wizard InternationalTolleson, AZ,
  • Coordinated timely responses to online customer communication and researched complex issues
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Dispatched technicians with parts orders
  • Created quotes and processed payments
Receptionist, 08/2007 to 10/2019
Carlo Inc.Sherman Oaks, CA,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Provided clerical support to 25 company employees by copying, faxing and filing documents
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Operated multi-line telephone system to independently handle over 30 calls each day
  • Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock
  • Organized and scheduled office meetings as well as client appointments for team of 25 professionals, effectively accommodating hectic agendas
  • Collected dental payments from clients and updated account balances
  • Corresponded with clients through email, telephone or postal mail
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Entered daily data in computer systems and documented office activities
  • Scheduled and confirmed appointments and meetings for Family Dentistry
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Cashier/Evening Manager, 05/2000 to 03/2015
Onward Behavioral HealthCranford, NJ,
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under age of 21
  • Trained in additional store roles such as cashier and floor and provided back-up coverage to provide customers with optimal support
  • Resolved issues with POS systems, card readers and receipt printers independently to prevent customer delays
  • Engaged customers warmly and provided immediate and dedicated assistance
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy
  • Supported all customer needs with attentiveness and skilled assistance
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
Counselor, 03/2011 to 03/2012
Galaxy After School ProgramCity, STATE,
  • Maintained safety and security of all youth under care
  • Served as exceptional role model throughout the after-school program and associated activities
  • Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
  • Ensured activities and field trips ran smoothly and in accordance with the after-school program rules and regulations
: , Expected in to Iowa Valley Community College - Marshalltown Community College - Marshalltown, IA
Certificate of Completion: Medical Billing And Coding, Expected in 2006 to Mercy College of Health Sciences - Des Moines, IA
High School Diploma: , Expected in 2004 to Grinnell Community Senior High School - Grinnell, IA

Previously certified in Medical Billing in Coding - 2007

Awarded Top 20 Under 40 Award from Grinnell Area Chamber of Commerce - 2012

Certified in CPR - 2005 to present

Received several MVP Award for Jeld-Wen Values


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Resume Overview

School Attended

  • Iowa Valley Community College - Marshalltown Community College
  • Mercy College of Health Sciences
  • Grinnell Community Senior High School

Job Titles Held:

  • Customer Care Representative
  • Receptionist
  • Cashier/Evening Manager
  • Counselor


  • Certificate of Completion
  • High School Diploma

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