LiveCareer-Resume

customer care representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Successful Retail and Call center experience with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience working with CVS consumers. Superior computer skills and telephone etiquette.

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Customer Service Representative with over 10+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Skills
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Online Chat
  • Responding to Difficult Customers
  • Data Evaluation
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Call Documentation
  • Microsoft Exchange
  • Inbound and Outbound Calling
  • Cash Register Operations
  • Till Counting
  • Data Integrity
  • Sales and Upselling
  • Call Volume and Quality Metrics
  • Personnel Management
  • Clerical Support
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Inspection Coordination
Work History
Customer Care Representative, 08/2021 - Current
Finger Lakes Premier Properties Penn Yan, NY,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Logged call information and solutions provided into internal database.
Quality Control Technician, 10/2015 - 03/2020
Cemex Usa Panama City Beach, FL,
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
Department Manager, 09/2012 - 02/2015
Smuckers Cleveland, OH,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Quality Control Technician, 11/2010 - 03/2012
Cemex Usa Pembroke Pines, FL,
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Identified and resolved variances to bring products in line with requirements.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
Education
Associate Of General Studies: General Studies, Expected in 07/1996
-
North Babylon High School - North Babylon, NY
GPA:
Status -
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • North Babylon High School

Job Titles Held:

  • Customer Care Representative
  • Quality Control Technician
  • Department Manager
  • Quality Control Technician

Degrees

  • Associate Of General Studies

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