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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A knowledgeable and reliable professional pursuing a new role utilizing years of experience in the community and in both customer service and pharmaceutical science settings. Well-versed in communication, creative problem-solving and being a team player. A quick learner, I am very comfortable with office technology and social media.

Skills
  • Experienced manager with excellent communication skills
  • Computer proficiency and fast learner of new software packages including Microsoft Office Suite and database management
  • Adaptable team-player good at multi-tasking and meeting key deadlines
  • Experienced teacher comfortable in presenting complex information in understandable ways
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Strong Analytical and Problem Solving Skills
Work History
Customer Care Representative, 09/2016 - 05/2018
Tenet Healthcare Corporation Hollywood, FL,
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Scheduled appointments, processed prescription and pet food orders, processed client payments in high-volume, high-intensity environment
  • Reliably performed open and close procedures including cleaning, bookkeeping and paperwork
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Senior Research Pharmacologist/Scientific Writer, 06/1996 - 07/2006
Abbott Laboratories City, STATE,
  • Reviewed research findings and summarized data and provided physiology and pharmacology expertise to ongoing preclinical and clinical projects
  • Contributed to regulatory documents (including Investigator's Brochures, New Drug Applications, Investigational New Drug applications, study reports, protocols) to FDA, EMA, PFSB and other international regulatory bodies as well as internal scientific summaries for continued communication to upper management
  • Wrote reports and contributed to academic papers to communicate preclinical screening and safety findings to chemists and management teams
  • Quickly learned new laboratory and computer skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Familiar with Good Laboratory Practice and Good Management Practice
Education
MBA: Management, Expected in 06/2000
-
Loyola University of Chicago - Chicago, Illinois,
GPA:
  • Member of Beta Gamma Sigma business honor society
  • Graduated with Honors
Ph.D.: Neurobiology And Physiology, Expected in 08/1994
-
Northwestern University - Evanston, Illinois,
GPA:
  • Thesis: The Role of Neuropeptide Y in the Modulation of the Reproductive Axis in Rodents
  • Awarded Constance Campbell Award for Excellence in Oral Presentations, Center for Reproductive Science, Northwestern University
Bachelor of Science: Zoology, Expected in 05/1989
-
Miami University - Oxford, Ohio,
GPA:
  • Awarded University and Departmental Honors
Additional Information

I have lived in Hinsdale for 20 years with my husband, Anish Chatterjee and our three children, Alyson, Julia and Evan. They attended preschool at Hinsdale Community Preschool, Madison School, Hinsdale Middle School and Hinsdale Central High School. Over the years our family was involved with AYSO, Jodie Harrison Basketball, Hinsdale Little League, Burr Ridge/Willowbrook Baseball and Softball and countless enrichment programs in the community.


Jessica Besecke

634 South Adams Street

100 Montgomery St. 10th Floor


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Resume Overview

School Attended

  • Loyola University of Chicago
  • Northwestern University
  • Miami University

Job Titles Held:

  • Customer Care Representative
  • Senior Research Pharmacologist/Scientific Writer

Degrees

  • MBA
  • Ph.D.
  • Bachelor of Science

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