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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

I am a knowledgeable and reliable professional pursuing a new role utilizing years of experience in the community and in both customer service and pharmaceutical science settings. Well-versed in communication, creative problem-solving and being a team player. A quick learner, I am very comfortable with office technology and social media.

Skills
  • Familiarity with all stages of pharmaceutical development, from laboratory bench to preclinical efficacy, safety pharmacology, regulatory fillings and updates and clinical summaries.
  • Experienced in whole animal, cellular and molecular biology laboratory techniques
  • Experienced manager with excellent communication skills
  • Computer proficiency and fast learner of new software packages
  • Adaptable team-player good at multi-tasking and meeting key deadlines
  • Contributed to writing and assembly of many IND, IB, NDA submissions for both pharmaceutical and novel medical devices
  • Experienced teacher comfortable in presenting complex information in understandable ways
Work History
Customer Care Representative, 09/2016 to 05/2018
Company Name – City, State


  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Scheduled appointments, processed prescription and pet food orders, processed client payments
  • Reliably performed open and close procedures including cleaning, bookkeeping and paperwork
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Senior Research Pharmacologist/Scientific Writer, 06/1996 to 07/2006
Company Name – City, State
  • Reviewed research findings and summarized data and provided physiology and pharmacology expertise to ongoing preclinical and clinical projects
  • Contributed to regulatory documents (including Investigator's Brochures, New Drug Applications, Investigational New Drug applications, study reports, protocols) to FDA, EMA, PFSB and other international regulatory bodies as well as internal scientific summaries for continued communication to upper management
  • Wrote reports and contributed to academic papers to communicate preclinical screening and safety findings to chemists and management teams
  • Quickly learned new laboratory and computer skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Familiar with Good Laboratory Practice and Good Management Practice
Postdoctoral Research Fellow, 08/1994 to 06/1996
Company Name – City, State
  • Collaborated with over 50 multidisciplinary team members within Department of Medicine and Endocrinology Section to accomplish research goals.
  • Authored professional scientific papers for publishing in peer-reviewed journals.
  • Contributed to and actively participated in research conception, design and execution to address research questions associated with the roles of activin and follistatin in regulating the female reproductive axis
  • Maintained accurate records of research findings and provided statistical analysis of data results.
  • Leveraged interpersonal and communication skills to mentor PhD, graduate and undergraduate students.
  • Designed research projects and alternative approaches and discussed results with primary investigator and section leader.
Education
MBA: Management, 06/2000
Loyola University of Chicago - City
  • Member of Beta Gamma Sigma business honor society
  • Graduated with Honors
Ph.D.: Neurobiology And Physiology, 08/1994
Northwestern University - City
  • Thesis: The Role of Neuropeptide Y in the Modulation of the Reproductive Axis in Rodents
  • Awarded Constance Campbell Award for Excellence in Oral Presentations, Center for Reproductive Science, Northwestern University
Bachelor of Science: Zoology, 05/1989
Miami University - City
  • Awarded University and Departmental Honors
Additional Information

I have lived in Hinsdale for 20 years with my husband, Anish Chatterjee and our three children, Alyson, Julia and Evan. They attended preschool at Hinsdale Community Preschool, Madison School, Hinsdale Middle School and Hinsdale Central High School. Over the years our family was involved with AYSO, Jodie Harrison Basketball, Hinsdale Little League, Burr Ridge/Willowbrook Baseball and Softball and countless enrichment programs in the community.


Leslie Besecke

634 South Adams Street

Hinsdale, Illinois 60521


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Resume Overview

School Attended

  • Loyola University of Chicago
  • Northwestern University
  • Miami University

Job Titles Held:

  • Customer Care Representative
  • Senior Research Pharmacologist/Scientific Writer
  • Postdoctoral Research Fellow

Degrees

  • MBA : Management , 06/2000
    Ph.D. : Neurobiology And Physiology , 08/1994
    Bachelor of Science : Zoology , 05/1989

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