Driven Human Resources Coordinator bringing an innovative approach while creating a team-driven environment that fosters room for development and growth. Equipped with the analytical skills necessary to process a continuous influx of benefits applications and legal compliance forms. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into planning and coordination. Highly effective communicator who excels at building relationships at all organizational levels, offering a well-rounded background in human resources, accounting and administration.
New employee orientations
MS Office proficient
Staff recruiting and retention
Benefits and payroll coordination
ADP and Kronos
ManPowerCustomer Care Representative | Raleigh, NC | June 2013 - Current
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation.
Met or exceeded service and quality standards every review period.
Mastery of customer service management systems and databases.
Planet FitnessClub Manager | Niles, OH | June 2011 - March 2013
Promoted from Front Desk Associate to Manager within [Number] months.
Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Resolved employment-related disputes through proactive communication.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
West Customer ManagementHuman Resources Coordinator | Niles, OH | October 2007 - June 2010
Supported human resources staff with new hire orientations and monthly departmental meetings.
Coordinated employment offers with management and extended offers to selected candidates.
Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
Completed employee employment verifications and unemployment paperwork in a timely manner.
Edited job position announcements before authorizing a post.
Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery.
Coordinated and conducted new hire pre-interviews.
Assisted management staff in annual year-end processes and data audits.
Accurately prepared government compliance reports and proposal requests for employee data.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Captured key feedback from employees during exit interviews.
Addressed and resolved general payroll-related inquires.
Developed and facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Built a comprehensive employee recruiting strategy.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Conducted job analysis and job evaluations, resulting in quality job specifications.
Developed and facilitated job recruitment fairs.
Organized new employee orientation schedules for all new hires.
Tracked key dates and deadlines and maintained specific personnel lists.
Coordinated meetings, developed meeting content and presented all human resources law updates.
Led the creation of recruiting plans for all open positions.
Networked with industry contacts, association memberships and associates.
Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
Facilitated all new employee orientations to foster a positive team attitude.
Associate of Applied Business AdministrationHuman ResourcesTrumbull Business CollegeWarren, OH | 2007
Emphasis in Human Resources, Management Studies, Payroll Records and Accounting, and Business Law