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Customer Care Representative Resume Example

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CUSTOMER CARE REPRESENTATIVE
Professional Summary

Effective Student committed to learning, developing skills in analytics and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Student with distinguished knowledge of various workplaces, fantastic attention to detail, and extensive knowledge of analytics. Dedicated to solutions-oriented problem-solving and critical thinking.

Work History
Company Name - Customer Care RepresentativeCity, State08/2020 - Current
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Quoted and calculated premium rates for policies, using rate book, Integrated auto and calculator.
  • Recommended type and amount of coverage based on analysis of over 500 customers circumstances using persuasive sales techniques.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas by 40%.
  • Remained impartial in order to advise clients based on circumstances.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Company Name - Insurance Sales AgentCity, State11/2019 - 08/2020
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Drove team revenue totals by 20% bringing in top sales numbers.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Established payment methods for clients to facilitate customer payments and issue receipts.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Calculated premiums and established payment methods for sales.
  • Created sources for continuous client referrals within community and with businesses using in-person marketing.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
Company Name - College Readiness MentorCity, State, USA12/2017 - 05/2019
  • Accelerate mentees achievement with individualized instruction
  • Empower students to achieve academic success,
  • Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
Affiliations
  • Toastmasters
  • Forge for Families Volunteer Tutor
  • Service Learning
  • Metropolitan Volunteer
  • Board Member for National Council of Nigerians
Skills
  • Documentation and reporting
  • Customer Complaint Resolution
  • Information gathering
  • Statistic Analysis
  • Data Modeling
  • Trend forecasting
  • Adaptability
  • Organization and Time management
  • Python software proficiency
  • R software proficiency
  • Stata software proficiency
  • MS Office
  • Data Formatting
  • Data Analysis
  • Spreadsheets
  • Data Science
  • Technical Analysis
  • Self-motivated professional
  • Basic math
  • Critical thinking
  • Multitasking abilities
  • Flexible & Adaptable
  • Analytical skills
  • Good telephone etiquette
  • Quotes and sales
  • Quote information
  • Knowledgeable in Integrated Autos
  • Team building
  • Continuous professional improvement
Education
Expected in 05/2022
Georgia State University
City, State
Master of Actuarial Science: Actuarial Science
  • Relevant Coursework Completed: Insurance Math, Insurance Ratemaking, Data Programming Analytic, Econometrics, & Risk Modeling
05/2019
University of Houston - Downtown
City, State
Bachelor of Science: Applied Statistics, Minor Psychology
  • Elected to Political Director for Black Students Association in 2018-2019
  • Member of UHDLead
  • Elected to Vice President for African Students Association in 2017-2018
  • Student Ambassodor
  • Member of Scholar's (STEM) Academy
  • Received Scholar's (STEM) Academy Scholarship recipient
  • Completed professional development in WAR Value Research
  • Member of Blue Coats
University of Houston
City, State
Bachelor of Science: Psychology
  • Founder of African Students Organization 2017
Eastfield College
City, State
No Degree: N/A
Certifications
  • P&C Insurance License - 2019-Present
  • Python, Intellipath - June 2021
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Resume Overview

School Attended

  • Georgia State University
  • University of Houston - Downtown
  • University of Houston
  • Eastfield College

Job Titles Held:

  • Customer Care Representative
  • Insurance Sales Agent
  • College Readiness Mentor

Degrees

  • Master of Actuarial Science : Actuarial Science
    Bachelor of Science : Applied Statistics, Minor Psychology
    Bachelor of Science : Psychology
    No Degree : N/A

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