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Customer Care Associate Resume Example

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CUSTOMER CARE ASSOCIATE
Professional Summary
Customer-oriented Customer Care Associate successful at troubleshooting and handling customer support issues in a timely manner. I worked in technical support for the last 4 years servicing the Verizon client quickly identifying and problem solving a wide array of issues.Also for the past two years  I worked in the Global support department problem solving issues from  around the globe
Skills

Skilled in Call Center operations

Excellent Communicator

 Ability to apply complex situations

Team player

Excellent written skills

Work History
Customer Care Associate, 10/2012 to Current
Conduent – 456 Kimball
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 120 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.

Technical Records Specialist 2, 01/2005 to 06/2009
Department of Health & Welfare,State of Idaho – 1720 Westgate Blvd

Performed background checks and rolled fingerprints on individuals working with the vulnerable public

Applied complex rules and regulations in a real world setting.

Traveled throughout the state when requested.

Helped test and develop a web site still in use

Received an accomodation for excellent service in April 2009

Developmental Delayed Technician, 05/2001 to 01/2005
Idaho State School and Hospital – 1660 11th Ave No
Performed direct care with a variety of developmentally delayed  individuals teaching them real life skills while keeping them safe from themselves and others
Education
Bachelor of Arts: Physical Education,Secondary Option, 1990
Boise State University - Boise Idaho
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Resume Overview

Companies Worked For:

  • Conduent
  • Department of Health & Welfare,State of Idaho
  • Idaho State School and Hospital

School Attended

  • Boise State University

Job Titles Held:

  • Customer Care Associate
  • Technical Records Specialist 2
  • Developmental Delayed Technician

Degrees

  • Bachelor of Arts : Physical Education,Secondary Option , 1990

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