§ Receiving refund &
compensation cases for the impacted customers via different channels [corporate
complaint team, marketing team, finance billing team, corporate save team, etc…].
§ Revise and audit refund &
compensation cases such as [waiving memos, pricing memos, waiving document,
calculation, corrective action, compensation matrix, etc…].
§ Create waiving memos to
be signed from the higher management by its devolution of power [depends on the
§ Add the waiving/compensation
amount on system after receiving the singed memos/compensation approvals.
§ Monitor refund queue SLA
[service level agreement] on daily bases to achieve monthly and yearly SLA
§ Handle major cases and different
assigned tasks from direct and higher management such as [reporting, analysis,
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