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Customer Call Center Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results. I possess exceptional communication skills as well as the ability to make critical decisions in critical situation. I am seeking and looking forward to maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate. I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Documentation and reporting
  • Customer support
  • LiveChat
  • Typing 32 wpm
  • Call center operations
  • Logging call information
  • Complaint resolution
  • MS Office Suite Proficient
  • Advanced Spreadsheet Capability
  • General Accounting Principles
  • Knowledge Management/ Marketing /Sales
  • Business Law / Banking Law
  • Human Resources Management Excellent Communication / Correspondence
  • Sales and Marketing Principles
  • Inventory Management
  • Quick Learner
  • Hotel experience
  • Decision making
  • Communication
  • Flexibility
  • Process- Oriented
  • Empathy
  • Consultation
  • Inventory Management
  • Cash Handling
  • Organizational
  • Inbound phone calls
  • Answering questions
  • Customer service optimization
  • Verbal and written communication
  • Problem-solving skills
  • Children's ministry support
  • Stage team activities
  • Special events support
  • Flexible & Adaptable
  • Activity Planning
  • Group leadership
  • Critical thinking
Education
Miller-Motte College Wilmington, NC, Expected in 10/2018 Associate of Science : Business Administration And Management - GPA :
Certifications
  • Licensed Certified Peer Support Specialist - 2021
  • Licensed Substitute Teacher
Work History
Merakey - Customer Call Center Representative
Knotts Island, NC, 01/2016 - 07/2018
  • Demonstrating the ability to answer hi-volume in-bound calls and make outbound and provide superior service to customers
  • Responding quickly and professionally to customer telephone questions and concerns.
  • Recommending additional products that may be necessary or available to the customer.
  • Taking incoming chats through our live chat site to assist patients with their web orders.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Refresh Mental Health - Certified Peer Support Specialist
Cambridge, MA, 05/2019 - Current
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Holiday Inn - Front Desk Receptionist
City, STATE, 03/2019 - 04/2021
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Register guests collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Accomplishments
  • I have trained, supervised and mentored over 50 Cadets in my company
  • JROTC Distinguish Cadet Awards
Volunteer
  • Provided support and companionship to animals in need of assistance.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Watched animal behaviors and completed examinations to identify illnesses, injuries or potential diseases.
  • Restocked supplies and rotated items to keep teams efficient and prevent expiration of perishable goods.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Participate in Worship Service
  • Lead Children's Church
  • Helping the church with up coming events
  • Assist with cleaning the church

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Resume Overview

School Attended
  • Miller-Motte College
Job Titles Held:
  • Customer Call Center Representative
  • Certified Peer Support Specialist
  • Front Desk Receptionist
Degrees
  • Associate of Science

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