Customer Associate resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Louisiana State University At Shreveport Shreveport, LA Expected in 05/2020 Master of Science : Health Administration - GPA :
  • Graduated summa cum laude
McNeese State University Lake Charles, LA Expected in 05/2019 Bachelor of Science : Health Systems Management - GPA :
  • Graduated with 3.4 GPA
  • Concentration in Healthcare Management
  • Member of University President's Honor List
  • MS Office Suite
  • Training & Development
  • Effective Communications
  • New Product Information
  • Multidisciplinary team collaboration
  • CareNet (Case Mgmt. Software)
  • Team Building
  • Customer Complaint Resolution
  • Quality Management
  • Loss prevention management
Work History
Urban Outfitters - Customer Associate
Kansas City, MO, 11/2018 - Current

Responsibilities included customer relations, cash management, effective communication between customers and management, product placement, and photo development processing.

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Resolved customer complaints at time when fellow co-workers were unable to do so; drove customer satisfaction and repeat business.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Volunteered to fill shifts when co-workers called out sick; saved company time and resources while ensuring customer satisfaction was upheld.
  • Recognized by store manager for loyalty, dedication, and consistently upholding store policy with fellow co-workers.
Urban Outfitters - Intern - Health Service Management
Natick, MA, 01/2019 - 04/2019

Responsible for teaching DSW orientation class sections, attending executive leadership meetings, staff meetings, accompanying client case managers on quarterly home visits, performing reception duties, human resources tasks (e-Verify and employee document verifications), assisting in payroll procedures, and assisting in new branch office setup.

  • Analyzed and streamlined new-hire orientation; enhanced communication, improved new-hire relations, confidence, and competence in patient care.
  • Created new filing systems for staff caregivers, resulting in decreased workload, document efficiencies, and state audit compliance.
  • Assisted accounting team in end-of-year W2 mailings; formalized new process to ensure accurate mailing and employee delivery ahead of schedule.
Lowe's Home Improvement - Customer Associate
City, STATE, 02/2018 - 05/2018

Responsibilities included demonstrating exceptional customer service, product knowledge, merchandising, effective communications with customer promotions, and building strong customer relations.

  • Mentored co-worker in creating weekly routine to ensure timeliness to work, college activities, and setting priorities; improved teamwork and morale among customer associates.
  • Displayed remarkable deescalation skills to turn angry customer in to satisfied customer; exercised calm, professional demeanor, and effective listening to provide solutions to issue at-hand.
  • Regularly assisted elderly and handicapped customers with their purchases; efforts lauded by management and emulated by co-workers.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.

Member - American Association of Healthcare Administration Management

Member - National Society of Leadership & Success

Member - American Heart Association (CPR Certified)

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Resume Overview

School Attended

  • Louisiana State University At Shreveport
  • McNeese State University

Job Titles Held:

  • Customer Associate
  • Intern - Health Service Management
  • Customer Associate


  • Master of Science
  • Bachelor of Science

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