Customer Associate resume example

Responsible for teaching DSW orientation class sections, attending executive leadership meetings, staff meetings, accompanying client case managers on quarterly home visits, performing reception duties, human resources tasks (e-Verify and employee document verifications), assisting in payroll procedures, and assisting in new branch office setup.

• Analyzed and streamlined new-hire orientation; enhanced communication, improved new-hire relations, confidence, and competence in patient care.
• Created new filing systems for staff caregivers, resulting in decreased workload, document efficiencies, and state audit compliance.
• Assisted accounting team in end-of-year W2 mailings; formalized new process to ensure accurate mailing and employee delivery ahead of schedule.

Responsibilities included demonstrating exceptional customer service, product knowledge, merchandising, effective communications with customer promotions, and building strong customer relations.

• Mentored co-worker in creating weekly routine to ensure timeliness to work, college activities, and setting priorities; improved teamwork and morale among customer associates.
• Displayed remarkable deescalation skills to turn angry customer in to satisfied customer; exercised calm, professional demeanor, and effective listening to provide solutions to issue at-hand.
• Regularly assisted elderly and handicapped customers with their purchases; efforts lauded by management and emulated by co-workers.
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Assisted with price verifications and implemented adjustments for discounts or promotions.