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Customer Associate Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.

Skills
  • Service-oriented mindset
  • Data entry skills
  • Service standard compliance
  • Computer Industry knowledge
Education
Arizona Technical Institute Phoenix Arizona, Expected in 02/1987 Certificate Of Associate : Computer Theory - GPA :
Compaq University Various, Expected in Various Certs : Various Fields of Study - GPA :
  • Professional development completed in various areas. Computer , Server , Network , Storage, Installations All.
Work History
Northwestern Energy - Customer Associate
Bozeman, MT, 12/2019 - Current
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Processed purchases and handled payment transactions using POS system.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
University Of Utah - Computer Technician
Park City, UT, 07/2007 - Current
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Maintained accurate records of Timeframe communications, remedial actions and installation activities.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Managed data transfers between systems and Type storage mediums.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Analyzed Type issues to identify troubleshooting methods needed for quick remediation.
  • Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.

+ Edit or add your own

  • Performed maintenance duties and safely handled chemicals and solutions.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Documented all changes and actions in computer-based tracking system.
  • Developed detailed maintenance schedules for Type equipment to maximize equipment lifetimes.
Pluto7 - Customer Engineer
Austin, TX, 07/2019 - 07/2020
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Upsold products and services to increase company revenue by Number% beyond Timeframe targets.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Microsoft Corporation - Senior Customer Engineer
Sunnyvale, CA, 05/2000 - 09/2008
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Explained complex technology-related issues in understandable terms to customers.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Diagnosed and executed resolution for all network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improved operations through consistent hard work and dedication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained energy and enthusiasm in fast-paced environment.

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82Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Arizona Technical Institute
  • Compaq University
Job Titles Held:
  • Customer Associate
  • Computer Technician
  • Customer Engineer
  • Senior Customer Engineer
Degrees
  • Certificate Of Associate
  • Various Certs