Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • LiveChat Messaging
  • Call Volume and Quality Metrics
  • Document and Records Management
  • Establishing and Maintaining Customer Relationships
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Time Management
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Patient and Empathetic
Work History
Customer Advocate, 08/2019 to Current
American Electric PowerLogan, WV,
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Served as point of contact for customers and worked to resolve Transportation issues.
  • Used Cad to maintain records of filed complaints and results, as well as other customer service department data.
  • Performed research activities to understand consumer needs and opportunities to inform.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Answered as many as 70 calls each day focused on answering transportation questions.

  • Accessed multiple databases to investigate customer questions and concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated professionally with colleagues, freelancers and clients.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
Weed Eater, 06/2015 to 07/2019
Center For Sleep Apnea & TmjHolly Springs, MS,
  • Developed lasting customer relationships and grew network over time.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Removed weeds, hazards and debris from common pathways to improve usability.
LPN, 05/2014 to 05/2015
Acme Brick Tile & MoreCity, STATE,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with admissions, appointments, transfers and discharges.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed functional assessments for admission and discharge.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Comforted and counseled patients and families throughout care process.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
  • Managed appointment calendar for scans, lab tests, and evaluations.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Customer Service Representative, 06/2012 to 05/2013
Kavanaugh CallCenter GroupCity, State,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Associate of Science: Nursing, Expected in 05/1999
Lee County Vo Tech - Jonesville, VA,
High School Diploma: , Expected in 05/1998
Lee High School - Jonesville, VA

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School Attended

  • Lee County Vo Tech
  • Lee High School

Job Titles Held:

  • Customer Advocate
  • Weed Eater
  • LPN
  • Customer Service Representative


  • Associate of Science
  • High School Diploma

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