Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Service-oriented Customer Advocate with over 13 years background in Health Care Industry including Retail. Core competencies include Motivation, Intergrity, Communication as well as excellent time management skills. Great at handling task with accuracy and efficiency.

  • Self-Motivated
  • Interpersonal and analytical qualities
  • Strong Work Ethic
  • Goal Oriented
  • Excellent Communication 
  • Active listening skills
  • Seasoned in conflict resolution
  • Strong Data entry and typing experience
  • Medical Terminology and anatomy Knowledge
Customer Advocate, 08/2014 - Current
Aptean New York, NY,
  • Assisting member's with various benefit/claim inquiries, billing and payments, claim inquiries and adjustments
  • Learning Coach for peers, new hire class, and web chat
  • Claim Support for new hire class
  • Held a seat on focus groups
  • Working on high priority projects such as Repeat Callers, Processing Claims, TX Prompt Pay
  • Inventory Reduction Team
Customer Service Representative, 04/2014 - 07/2014
Hill-Rom Lexington, KY,
  • Assist customer with record details such as billing, payment, product and services
  • Solicit new and additional services
  • Managed accounts 
  • Outbound calls for claim investigations
  • Designated grievances to appropriate department
Team Member, 02/2014 - 04/2014
Vinaigrette Salad Kitchen Tampa, FL,
  • Front end operations, handling many different tasks
  • Assisting other team members as needed
  • Prepared food or assisted with food preparation
  • Operating cash register, stocking supplies
Customer Service Representative, 2002 - 06/2011
Hill-Rom City, State,
  • Assisting member's with health insurance plan options, benefits/services, managing accounts, process complaints, and claims inquiries
  • Determine charges for services requested, collect payment, or arrange for billing
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Testing and evaluation of new tools to assist and maintain customer records
Education and Training
: High School Diploma, Expected in 1991
Westchester High School - Los Angeles, CA
: Telecommunications Management, Expected in 1995
DeVry Institute - Pomona, CA
: Certified Travel Agent, Expected in 1998
International Air Academy - Ontario, CA

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School Attended

  • Westchester High School
  • DeVry Institute
  • International Air Academy

Job Titles Held:

  • Customer Advocate
  • Customer Service Representative
  • Team Member
  • Customer Service Representative


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