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Customer Advocate Resume Example

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CUSTOMER ADVOCATE
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software Program].
Skills
  • Creative problem solver
  • MS Windows proficient
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • Strong client relations
  • Exceptional communication skills
  • Customer Satisfaction
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Strong Organizational Skills
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Strong Organizational Skills
  • Positive Customer Experiences
  • Customer Assistance
  • Resolved Product Issues
  • Contributed To Company Success
  • Interfaced With Clients
  • Skilled In Sales Techniques
  • Conflict Resolution
  • Resolved Client Conflicts
Work History
Customer AdvocateMay 2009 - Mar 2017
Verizon Wireless133 Calkins Road, Henrietta, NY 14623
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Cad Drafter / DesignerJun 1999 - Nov 2007
Carini Engineering DesignsFairport, New York
  • Provided CAD work for design and utilization for construction for local builders and clients


Education
Associate of Science: Interior Environmental Design 1997
Cazenovia CollegeCazenovia, NY
Bachelor of Arts: Interior Environmental Design 1999
Cazenovia CollegeCazenovia, NY
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Resume Overview

Companies Worked For:

  • Verizon Wireless
  • Carini Engineering Designs

School Attended

  • Cazenovia College

Job Titles Held:

  • Customer Advocate
  • Cad Drafter / Designer

Degrees

  • Associate of Science : Interior Environmental Design 1997
    Bachelor of Arts : Interior Environmental Design 1999

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