Customer Advocate Resume Example
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CUSTOMER ADVOCATE
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software Program].
Skills
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Work History
Customer AdvocateMay 2009 - Mar 2017
ApteanLa Vergne , TN
ApteanLa Vergne , TN
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Cad Drafter / DesignerJun 1999 - Nov 2007
Eaton CorporationCity, State
Eaton CorporationCity, State
- Provided CAD work for design and utilization for construction for local builders and clients
Education
Associate of Science: Interior Environmental Design 1997
Cazenovia CollegeCity, State
Cazenovia CollegeCity, State
Bachelor of Arts: Interior Environmental Design 1999
Cazenovia CollegeCity, State
Cazenovia CollegeCity, State
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Resume Overview
School Attended
- Cazenovia College
Job Titles Held:
- Customer Advocate
- Cad Drafter / Designer
Degrees
- Associate of Science : Interior Environmental Design 1997
Bachelor of Arts : Interior Environmental Design 1999
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