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Customer Advocate Resume Example

Resume Score: 90%

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CUSTOMER ADVOCATE
Summary

To obtain a position in Company.

Education
BBA : Marketing, 2014University of Central Arkansas - City, State, Faulkner
Experience
Customer Advocate
September 2014 to CurrentCompany Name - City, State
  • Handle incoming calls from a national customer base.
  • Provide detailed information on services and products to customers.
  • Make appropriate account recommendations based on customer requirements.
  • Enter accurate and complete customer information into system. Research and resolve service, product and billing issues.
  • Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Caregiver
September 2010 to August 2015Company Name - City, State
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Planned and implemented educational programs for children
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Planned and led games, reading and activities for groups of school-age children.
  • Disciplined children and recommended other measures to correct behavior.
  • •Carefully monitored children's play activities.

Club Connect Team Member
August 2013 to May 2015Company Name - City, State
  • Contact potential students to schedule campus tours.
  • Provide incoming students with scholarship opportunities available to each individual.
  • Contact potential students to inform them of scholarship deadlines.
  • Help potential students signup for campus events via online portals.
Activities
  • Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015
Skills

•Problem solving

•Adaptability

•Collaboration

•Time management

•Leadership


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Resume Overview

School Attended

  • University of Central Arkansas

Job Titles Held:

  • Customer Advocate
  • Caregiver
  • Club Connect Team Member

Degrees

  • BBA : Marketing , 2014

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