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Customer Advocate Resume Example

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CUSTOMER ADVOCATE
Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Customer Service to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates , Also Im a Motivated Senior Sales Representative with 3 years of Sales experience and dedication to mentorship. Proficient in market research and analysis. Proven ability to exceed sales goals and retain clients.

Skills
  • Sales closing
  • Lead generation
  • Customer retention abilities
  • Self-motivated
  • Finance
  • Skilled multi-tasker
  • Safety oversight
  • Complaint resolution
  • Coding
  • Quality control enhancement
  • Program support
  • Documentation review
  • CPR and first aid education
  • Reporting
  • Public relations
  • Technology planning
  • Store opening and closing
  • Skill building
  • Safety and compliance
  • Inspection procedures
  • Scheduling and calendar management
  • Report writing
  • Customer relations
  • Account maintenance
  • Persuasion strategies
  • Solution development
  • Data review
  • Relationship building
  • Time management
  • Documentation abilities
Experience
Customer Advocate - Blue Cross Blue Shield (Albuquerque , NM)July 2017 - August 2019

A sales representative is responsible for helping customers and clients purchase products or services from a business. ... They might meet with customers and clients in person or engage with them over the phone

  • Developed comprehensive test plans with clients to facilitate quality results.
  • Maintained thorough and detailed documentation of customer interactions and outcomes.
  • Consulted with customers to discuss concerns and offer detailed information.
  • Maintained records of general customer service data, as well as customer complaints and results using [Software].
  • Reached out to providers to help develop comprehensive solutions.
  • Engaged with customers and worked to resolve product and service issues.
  • Used different knowledge banks to research customer problems and develop accurate responses.
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Researched problems with benefits, accounts and services with speed and accuracy.
  • Developed recommendations for changes in policy and offerings by analyzing consumer research.
  • Proactively recommended changes based on consumer needs and market trends to grow company.
  • Collaborated with Product Development teams to ensure all products met or exceeded standards.
  • Educated customers on product and service offerings.
Patient Registrar - Lovelace Women's Hospital (Albuquerque , NM)March 2015 - April 2017
  • Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Diagnosed and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Ensured proper care for victims of domestic violence visiting urgent care clinics.
  • Set and managed patient appointment schedules using (Epic).
  • Monitored nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
Customer Service Representative - S&P Data LLC (Rio Rancho , NM)January 2018 - January 2020
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Education and Training
High School DiplomaMay 2015Gordon Bernell Charter High School, Albuquerque, NM
Additional Information

I am a very hard working person , whom loves working with people , I am very solution focused , very reliable , and I love doing my job until its done right .

I do have open availability , and reliable transportation to and from work .

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Resume Overview

Companies Worked For:

  • Blue Cross Blue Shield
  • Lovelace Women's Hospital
  • S&P Data LLC

School Attended

  • Gordon Bernell Charter High School

Job Titles Held:

  • Customer Advocate
  • Patient Registrar
  • Customer Service Representative

Degrees

  • High School Diploma

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