Customer Account Specialist Ii resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Account Specialist bringing 4 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving. Willing to relocate.

Education and Training
Expected in 08/2021 Associate of Arts | Political Science And Government Tallahassee Community College, Tallahassee, FL, GPA:
Expected in 05/2015 High School Diploma | Oakleaf High School, Orange Park, FL GPA:
10/2018 to Current Customer Account Specialist II Saint-Gobain Corporation | L'anse, MI,
  • Strengthened online presence to capitalize on emerging transportation trends.
  • Trained new employees on processes to promote productivity team-wide.
  • Answered customer questions and addressed concerns, resulting in 12% reduction in complaint calls.
06/2017 to 10/2019 Crew Leader Boise Cascade | Boise, ID,
  • Mentored newly hired crew members to prepare each for job roles.
  • Managed multiple employees in various job tasks throughout phases of project completion.
12/2017 to 10/2018 Customer Care Specialist The Southern Company | Conyers, GA,
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Answered customer questions and addressed concerns, resulting in 33% reduction in complaint calls.
01/2017 to 06/2017 Humana Customer Service Representative Pitney Bowes | Brown Deer, WI,
  • Resolved average of 75 inquiries in any given week, consistently meeting performance goals.
  • Increased customer satisfaction ratings 24% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
06/2016 to 01/2017 Shift Lead Manager Shake Shack | Arlington, VA,
  • Within two months I moved up as a shift leader inside the company.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
08/2014 to 05/2016 Crew Member Firehouse Subs | City, STATE,
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
Leadership and Extracurriculars
  • Member of National Society of Leadership and success
  • TCC Honorary Dean List 2020 and 2021
  • Account investigations
  • Billing issue resolution
  • Document management
  • Sales and marketing
  • Call Center Operations
  • Excel spreadsheets
  • 43 WPM
  • Reliable and trustworthy
  • Organizational skills
  • Professional and mature
  • Strong problem solver
  • Experience in leadership

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Resume Overview

School Attended

  • Tallahassee Community College
  • Oakleaf High School

Job Titles Held:

  • Customer Account Specialist II
  • Crew Leader
  • Customer Care Specialist
  • Humana Customer Service Representative
  • Shift Lead Manager
  • Crew Member


  • Associate of Arts
  • High School Diploma

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