Customer Account Specialist Ii resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned Account Specialist bringing 4 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving. Willing to relocate.
Education and Training
Expected in 08/2021Associate of Arts | Political Science And GovernmentTallahassee Community College, Tallahassee, FL, GPA:
Expected in 05/2015High School Diploma | Oakleaf High School, Orange Park, FLGPA:
Experience
10/2018 to CurrentCustomer Account Specialist IISaint-Gobain Corporation | L'anse, MI,
Strengthened online presence to capitalize on emerging transportation trends.
Trained new employees on processes to promote productivity team-wide.
Answered customer questions and addressed concerns, resulting in 12% reduction in complaint calls.
06/2017 to 10/2019Crew LeaderBoise Cascade | Boise, ID,
Mentored newly hired crew members to prepare each for job roles.
Managed multiple employees in various job tasks throughout phases of project completion.
12/2017 to 10/2018Customer Care SpecialistThe Southern Company | Conyers, GA,
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Answered customer questions and addressed concerns, resulting in 33% reduction in complaint calls.
01/2017 to 06/2017Humana Customer Service RepresentativePitney Bowes | Brown Deer, WI,
Resolved average of 75 inquiries in any given week, consistently meeting performance goals.
Increased customer satisfaction ratings 24% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Demonstrated self-reliance by meeting and exceeding workflow needs.
06/2016 to 01/2017Shift Lead ManagerShake Shack | Arlington, VA,
Within two months I moved up as a shift leader inside the company.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
08/2014 to 05/2016Crew MemberFirehouse Subs | City, STATE,
Demonstrated proper food safety practices by accurately completing quality control checklist.
Leadership and Extracurriculars
Member of National Society of Leadership and success
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