LiveCareer-Resume

customer account specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Sales Manager/Specialist with a 5+ year background catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters. Results-driven Sales Manager/Specialist bringing 5+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Versatile employee that is highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Skills
  • Account investigations
  • Due diligence
  • Territory growth
  • Billing issue resolution
  • Account management
  • Key accounts and territory management
  • Organizational skills
  • Customer service
  • Reporting skill
  • Document management
  • Business development
  • Sales and marketing
  • Account updating
  • Payment management
  • Investigative research
  • Consultative sales approach
  • Regional sales and support
  • Full-cycle sales process
  • Telephone sales
  • B2C sales
  • New business development
  • Cheerful and energetic
  • Key relationship management
  • Service prioritization
  • Solution coordination
  • Clear and articulate phone manner
  • Exceptional customer service
  • Driven
  • Organized and meticulous
  • Dependable
  • Excellent time management
  • National account management
  • Social media savvy
  • Multidisciplinary team leadership
  • Service-driven sales
Education and Training
Southern New Hampshire University Hooksett, NH Expected in 05/2020 Associate of Science : Business Administration and Management - GPA :
Southern New Hampshire University Hooksett, NH Expected in Bachelor of Science : Business Administration (Organization. Leadership) - GPA :
Experience
Altheasuite - Customer Account Specialist
Columbia, MO, 01/2018 - Current
  • Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
  • Determines, negotiates, and/or communicates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested.
  • Use discretion and judgment when negotiating price to maximize profit margin while meeting the Customer’s requirements.
  • Researches and identifies current vendors or other sources that carry non-stock product to fill Customer order. Negotiates pricing and delivery directly with these suppliers. Coordinates order placement with purchasing team.
  • Oversees large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.
  • Responds to Customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
  • Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.
  • Provides Customer with product and technical support.
  • Receives, analyzes and processes Customer non-conformances. Initiates immediate containment actions to satisfy the Customer.
  • Acts as main point of contact between Customer and internal departments to ensure customer satisfaction.
  • Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.
  • Works closely with Operations, Finance, Materials Management and/or Outside Sales to ensure timely billing, adequate inventory levels and accurate delivery.
  • Supports the quality initiatives set forth by the Region.
Hillyard - Warehouse Associate
City, STATE, 11/2016 - 12/2017
  • Received, staged, and stored incoming merchandise.
  • Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks. Processed new stock by inputting information into system and adding labels.
  • Supported accurate inventory management by controlling use and conducting regular cycle counts. Picked and packed as many as 20 orders per hour with consistent accuracy.
  • Verified documentation accuracy and quality of incoming shipments. Avoided safety hazards by correctly operating company tools and equipment.
  • Prepared orders quickly and pulled and packaged products for quick shipment. Assisted fellow warehouse workers with managing incoming and outgoing products.
  • Assisted with safe housekeeping procedures and maintained clean workstations and areas. Promoted team productivity, keeping adequate materials on hand and supplies for typical demands.
WW Grainger - Trailer Unloader
City, State, 06/2014 - 11/2016
  • Unloaded freight from trucks manually and with pallet jacks and other machinery.
  • Maintained clean and organized warehouse by collecting trash, baling cardboard, and stacking pallets. Sorted and stacked boxes in sorting and storage areas for processing by warehouse staff.
  • Reviewed work orders and followed instructions from Shift Lead to prioritize tasks and keep workflow moving smoothly.
  • Inspected newly arrived packages for damage, documenting such issues in Damaged Items reports.
  • Coached new employees, detailing loading and unloading procedures to successfully transition individuals from training to job duties.
  • Operated cranes, forklifts, and other heavy equipment while adhering to strict safety protocols. Placed inventory on pallets and shrink-wrapped packages for easier movement to storage.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Customer Account Specialist
  • Warehouse Associate
  • Trailer Unloader

Degrees

  • Associate of Science
  • Bachelor of Science

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