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Customer Account Specialist Resume Example

Resume Score: 80%

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CUSTOMER ACCOUNT SPECIALIST
Professional Summary

Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in MS and Outlook.

Highly-organized, and effectively promotes interdepartmental coordination. Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Efficient bookkeeping and accounting professional successful at achieving exceptional results in high-pressure environments.

Desire to use my account services knowledge and time management and organizational abilities in new office administrative position with growing automotive supplier business. Successful Administrative professional skilled in supporting program needs and managing projects with little oversight.

Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.

Easily adopt to changes, work well under pressure in fast paced environment.

Abilities to prioritize, generate creative ides to solve problems. Strong personal and professional ethic, driven to minimize cost by utilizing available resources.

Bilingual fluent in English and Arabic, respect and understand culture deference in a diverse work place.

Work History
Customer Account Specialist, 08/2018 to CurrentSmoker's Outlet Management - Troy, MI
  • Collected and arranged financial information and entered details into daily spreadsheet and general ledger financial management system.
  • Generated end of month reports detailing various metrics and account information.
  • Followed up with customers to collect specific financial information and verify details for daily preparation.
  • Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations with 100% accuracy.
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
  • Verified over $200.000.00 of cash and credit payments daily.
  • Accurately documented all cash, credit, ADP and ACH transactions.
  • Performed advanced reviews of business operational trends and expected obligations to reduce performance err.
  • Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
  • Maintained all sales tax license annual renewal in compliance with the state of Michigan.
  • Investigated and resolved variances in digital and physical records to promote record integrity.
  • Collaborated with Financial Controller s to ensure full compliance with governing bodies and limit regulatory risks.
  • Set up and improved filling, storage systems and processes to meet business needs and maximize effectiveness of operations.
  • Followed up with accounts to collect specific financial information and verify details for daily cash balancing.
  • Maintained extensive knowledge of competitors offerings and presence in assigned territory.
  • Collected and arranged financial information and entered details into Microsoft Spreadsheet, and Quickbook financial management system.
  • Partnered with company's CPA to prepare quarterly financial reports.
  • Accurately entered financial information for monthly reconciliation statements.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Received and routed business correspondence to correct departments and staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic client satisfaction.
Event Planner Coordinator, 06/2011 to 07/2017Lenda's Party Creation - Sterling Heights, United States
  • Managed day-to-day business operations, including accounting, finance, purchasing and marketing.
  • Authorized financial transactions with vendors for event services.
  • Launched social media campaign to promote holiday services.
  • Arranged display equipment, transportation, and other day-of-event needs.
  • Supervised 2 -5 helpers and co-workers.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Corresponded with clients to answer questions and resolve issues.
  • Offered multiple options to client for event location.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Teller Supervisor, 10/1997 to 06/2001Huntington National Bank - Sterling Heights, United States
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Administered oath to document signers to obtain affirmation of truth. Notary Public
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Counted cash drawers and made bank deposits.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
  • Prepared, sorted and distributed performance reports to appropriate branches.
  • Created strategies to develop and expand sales of services to existing customer which resulted in 10% increase in annual revenue.
  • Responsible for planing bi - weekly employee schedule and approval of time entry.
  • Recorded sales data and insured sales goals were met.
Education
Associate of Arts, Accounting And Business Management
College of Administration And Economics Baghdad - Baghdad, Iraq
Volunteer, Cooking and Travailing

I am very passionate about our community, I try to find ways to help people in need. Volunteering at the local food pantry has been a tradition in my family for the past 10 years during the months of November and December. In edition, I have participated in making blankets and scarves to donate to local warming centers. Helped plan and coordinate holiday parties for a special need population in my church. As well collected donations of food, services and goods from local business.

I specially enjoy cooking and entertaining, I am always in search for new creative recipes that promotes healthy eating.

Travailing and exploring new places has always been my passion, I enjoy visiting architectures, monuments and learning about different cultures.

Skills
  • MS Office
  • Inbound Phone Call Handling
  • Financial Services Support
  • Interpersonal Communication
  • Managing Office Supply Inventory
  • Meeting coordination
  • Business Administration
  • Expense reporting
  • Travel coordination
  • Office administration
  • Bookkeeping
  • Budgeting
  • Administrative support
  • Project management
  • Data entry
  • Event planning
  • Time management
  • Processing expenses
  • Sorting and labeling
  • Ethics-focused
  • Booking travel
  • Quick learner
  • Strategic planning
  • Scheduling
  • Mail handling
  • Account management
  • Money handling abilities
  • Report preparation
  • Retail store support
  • Retail materials management
  • Computer proficient
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Smoker's Outlet Management
  • Lenda's Party Creation
  • Huntington National Bank

School Attended

  • College of Administration And Economics Baghdad

Job Titles Held:

  • Customer Account Specialist
  • Event Planner Coordinator
  • Teller Supervisor

Degrees

  • Associate of Arts , Accounting And Business Management

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