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Customer Account Coordinator Resume Example

Resume Score: 90%

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CUSTOMER ACCOUNT COORDINATOR
Summary

Multi-industry Engineering Technician with a thorough understanding of practical engineering concepts.and governmental permitting practices

Highlights
  • Project management
  • Complex problem solver
  • Excellent communication techniques
  • Multidisciplinary exposure and electrical substation permitting
  • Assembly drawing
  • Engineering operational functions
  • Microsoft Excel, Project, Outlook and ProjectWise Programs
Accomplishments

Mastered engineering software programs, including Success Estimating and Microsoft Suites (Excel, Word, Access, Power Point, Outlook).

Experience
Customer Account Coordinator07/2012 - 03/2013State Farm Sanford, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals,
  • Properly directed inbound calls in phone queues to improve call flow.
  • Assist insurance policies holder banks, credit unions other financial lien holders Handle inquiries on homeowner police, auto and auto claims, payment history and current and up-coming changes.
  • Made insurance policy correction, changes and updated policy information as needed or requested.
  • Accept insurance payments
  • Provide temporary auto insurance coverage on new vehicles.
  • Fax or email policy ID cards and policy coverage information
Permit Specialist08/2014 - CurrentDuke EnergySanford, FL

Coordinated with multiple departments regarding responsive permitting documents and permit document retention, Updated and managed different project databases, Verified that all electronic and hard copy permitting information was readily available and displayed correctly. Assisted the project manager with bidding new jobs when meeting permitting needs on projects, Negotiated contractual agreements for Duke Energy with governmental agencies and local and owners to meet substation needs.

Verified that all required information was readily available and displayed correctly.

Engineer Specialist04/2013 - 06/2015Florida Department of TransportationSanford, FL
  • Duties are as follo Assists in the planning, development and oversight of public works construction and project development Maintain documentation and correspondence Review and approve utility permit application and roadway maintenance and construction permitted work activities, work schedules, and design or construction changes; Resolve conflicts at construction site and recommend design improvements and prepare construction drawings in accordance with FDOT design standards Overseeing and evaluates the work of technical support personnel Reviewing and maintaining submittals and construction material in accordance with specifications A review claim submitted by contractors and performs interim and final inspections.

Applied engineering principles to develop and operate electrical, mechanical and data processing systems.

Customer Service Representative in07/2012 - 04/2013State FarJacksonville, FL

•Assist insurance policies holder banks, credit unions other financial lien holders

• Handle inquiries on homeowner police, auto and auto claims, payment history and current and up-coming changes.

• Provide online information; make insurance policy correction, changes and updates policy information as needed or requested.

• Provided emergency service

Cost Engineer08/2009 - 01/2012NAVFAC SE-Navy Facility (CCite Contractor); NAS Jacksonville; Naval Air StationJacksonville, Florida
  • Duties are as follo Provide Independent Government Estimates (IGE) for Requests for proposals on (Design-Build and Design-Bid-Build) Projects and form modifications during construction Conducts cost analysis and economical analysis.
  • Perform detailed quantity takeoffs as needed.
  • Utilize the PACES, TRACES, and Success estimating programs when completing budget and project cost estimates.
  • Assist with the preparation of the DD 1391.

Supplied production data to field operators, technicians, engineers and supervisors.

Teacher09/2008 - 05/2009Kelly Educational Services for Duval County School BoardJacksonville, Florida
  • Duties include the following:.
  • Preparing classroom instructions, creating and teaching lesson plans.
  • Maintain classroom safety and order.
  • Supervise class activities, and maintaining School Board's Class rules and School policies.
Engineer technician III and CEI08/2004 - 08/2008Nassau County-BOCCYulee, Florida
  • Duties were as follo Provide project management, i.e.
  • technical review of plans and specifications, preparing reports, conducting field inspections Prepare contract documents, and conducting project meetings i.e., pre-bid, pre-construction, project status & project status meetings Review and approve permits (utility permits and right-of-way construction permits) Investigate and solve private property vs.
  • government right -of-way easement and drainage issues.
  • Collected data to develop a County drainage plan.
  • Perform Contract Mgmt such as prepare estimates, interpret contract documents, verify EEO, DBE and contract compliance, process contract change orders and supplemental agreements and maintain contract schedule.
  • Reviewed County ordinances and made recommendation for changes to environmental Comp Plan.
  • Prepare punch-list and closeout documents, including required testing, warrantees, certificates and Operation & Maintenance Manuals as needed.
Construction Consultant II12/2003 - 07/2004Dept. of Military Affairs; Army National GuardSt. Augustine, Florida
  • Preparing RFP Advertise, interview and award contract for professional services Prepared estimates and budgets Prepare specifications and plans Review A-E firms proposals and cost estimates Award contracts Provide Rough Order of Magnitude (ROM) cost estimates & budget estimates for DD Form 1391's f Provide Current Working Estimates (CWE) at various stages of project development as requested;.
Facility Engineer and Engineer Technician02/1993 - 09/2003Jacksonville Transportation AuthorityJacksonville, Florida
  • Maintained safety by verifying compliance and assuring proper factory testing.ors.
  • Serve on in-house project teams or manage contracted A/E teams for the preparation of Design-Build Request for Proposal (RFP) contract document packages that define performance and design requirements for new construction and renovation of existing facilities.
  • Conduct meetings, reviewed invoices, track, inspect and monitor projects, maintain project budget, schedule and progress Maintain project compliance with building, safety and engineering codes.
  • Auxiliary duties were to serve as the company's liaison when dealing with regulatory agencies and federal, state and local government authorities.
Engineer Technician01/1991 - 02/1993Jacksonville Port AuthorityJacksonville, FL
  • Perform Project and Contract Management on airport, transportation facilities such as runways and new airport concourse constructions.
  • Review and Supervised A-E plans and specifications preparation for facility projects.
  • Conduct bid opening and awarded construction contracts Read and reviewed plans and specification Inspected construction site and maintained safety, building, and plan & spec.
  • compliance Ensure fuel tank and fuel island maintain environment compliance Maintain ADA, OSHA and Building regulation.
  • Microsoft systems and software including spreadsheets, planning & database products and development tools.
  • Microsoft Office Suite includes (MS Project).
  • PACES Parametric Software and US Cost's Success Estimator Success Programs.
Education
May 1986BS:Texas Southern University - Civil Engineering TechnologyHouston, Texas, USA
Skills

ADA plan review, budget prep, civil engineering, Contract Mgmt, cost analysis, credit, database, email, estimating, Fax, financial, funds, Government project control, inspection, insurance review, lesson plans, Development proposals, Proposal, technical writing and specification, spreadsheets prep and permit documentation and control

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Resume Overview

Companies Worked For:

  • State Farm
  • Duke Energy
  • Florida Department of Transportation
  • State Far
  • NAVFAC SE-Navy Facility (CCite Contractor); NAS Jacksonville; Naval Air Station
  • Kelly Educational Services for Duval County School Board
  • Nassau County-BOCC
  • Dept. of Military Affairs; Army National Guard
  • Jacksonville Transportation Authority
  • Jacksonville Port Authority

School Attended

  • Texas Southern University

Job Titles Held:

  • Customer Account Coordinator
  • Permit Specialist
  • Engineer Specialist
  • Customer Service Representative in
  • Cost Engineer
  • Teacher
  • Engineer technician III and CEI
  • Construction Consultant II
  • Facility Engineer and Engineer Technician
  • Engineer Technician

Degrees

  • May 1986 BS : Texas Southern University - Civil Engineering Technology

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