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css load manager swat team load manager activations manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Creative professional with extensive project experience from concept to implementation and deployment. My talents include project management, data analysis, creative planning and customer advocacy to implement features and functions required for the customers in a reduced time frame. My experience allows me to easily see across projects which will positively impact time to value.

Core Qualifications
  • Project Management
  • Creative Problem Solving
  • Product Development
  • Results Oriented
  • Multi-Task Management
  • Business Process Design
Experience
CSS Load Manager Swat Team /Load Manager Activations Manager, 03/2012 - Current
Novetta Springfield, VA,
  • Built cross functional Activations team for Load Manager, Interact, and Crew Manager to preform Migrations, Activations and installations to shorten cycle time and improve data accuracy
  • Completed 25 upgrades for Load Manager in 2014 to position customers to be on latest release or N-1 reducing the backlog of customers needing an upgrade to 1
  • Created Business Processes in Activations for Non Web Applications(Load Manager, CM 10 and Interact to implement, upgrade and migrate to current releases
Program Manager, 2011 - 2013
Engineering Program Management City, STATE,
  • Cultivated System Owner's(Sabre dedicated group of people) Development with monthly development meetings to meet company goals and yearly System Owner meeting with 2 days of specific training sessions which has led to improved system stability and Enterprise Operations goals being met
  • Created Airline Cut over Process known today as technical Readiness which led to 100% complete success of Sabre Airline CSS cut overs since June of 2010 to current
  • Engineering projects below:
  • MOS(Mandatory Operating Standards) Dashboard
  • ITIL CMDB(Configuration Management Data Base) Development and implementation of this system in Sabre in conjunction with HP. This system supports incident management to identify impacted systems.
System Owner - NOFEP (No Open Front End Processor) System, 2008 - 2011
Sabre City, STATE,
  • Migrated NOFEP from HP to Sabre following all engineering requirements for critical systems. This includes following all MOS, DPLS(Data Process Life Cycle), Change Management rules, Security Mandates, and PCI requirements
  • Created a redundant system that was Disaster Recovery(DR) ready, and went from a buggy system that had many outages and incidents to a system that did not have any severities for over 4 years.
Global Support Business Development Manager, 2004 - 01/2008
Sabre, Inc City, STATE,

*Managed Global Data Center Vendor Services contract between Sabre and Electronic Data Services (EDS) to adhere to contractual obligations * Managed relationships between Sabre lines of Business and their EDS counterparts towards agreement and mutual rewards

* Negotiated solutions between Sabre and EDS where there are differences in understanding in contractual terms

* Global Change Manager for Sabre for Data Center Changes on 7000+ Servers to maintain 96% success rate on over 3000 monthly changes between system owners

* Managed Crisis Plan for Technical Operations Globally on Data Center Systems

* Consulting with Internal Business units for issues in current processes, create solutions and present to Senior management with Sabre and EDS to institute and change joint processes to manage the business within the global contract

* Responsible for the marketing and deployment of Travel Agency Desktop applications for the Travel Industry globally in 6 languages * Consistently met release goals and migration goals to new products by attending trade shows to present the advantages of the product to owners, users and internal Sabre Sales Managers * Budget and Revenue ownership - maintained cost control and met revenue expectations every year for an 11 million annual budget * Global Project Manager for Sabre for the Y2K testing and deployment of Y2K certified applications which was 100% successful * Consulted with Travel Managers and Owners at Top Global US and European Travel agencies to understand current needs in Sabre Applications that reduced booking time and increased user satisfaction. Consulted on-sight, via conference calls and at trade shows. Led presentations and discussions to improve customer acceptance of new product lines. * Wrote Business Requirements for new applications * Customer visits to troubleshoot system issues * Trained Helpdesk support in applications and trouble shooting techniques * Testing and application design * Consulted with Travel Agencies both over the phone and in person to manage their data systems to gain great satisfaction. Provided training to local staff to better understand and manage their accounting systems provided by Sabre. * Consulted with Marketing to make application design changes that would improve customer satisfaction and overall migration to new systems. * Consulted on location with customers whose systems needed to be re-balanced due to issues in overall management. Trained new manager on how to keep the system working optimally and to prevent further issues. * Answered customer support calls * Wrote support documentation for Helpdesk support specialists for a brand new systems, trained support specialists and coached until ready to take calls on their own * Updated documentation for systems supported but not documented * Troubleshot system issues for updated accounting system

TN Product Marketing Manager, 03/2004 - 03/2008
Sabre City, STATE,

* Responsible for the marketing and deployment of Travel Agency Desktop applications for the Travel Industry globally in 6 languages

* Consistently met release goals and migration goals to new products by attending trade shows to present the advantages of the product to owners, users and internal Sabre Sales Managers


* Budget and Revenue ownership - maintained cost control and met revenue expectations every year for an 11 million annual budget


* Global Project Manager for Sabre for the Y2K testing and deployment of Y2K certified applications which was 100% successful


* Consulted with Travel Managers and Owners at Top Global US and European Travel agencies to understand current needs in Sabre Applications that reduced booking time and increased user satisfaction

* Consulted on-sight, via conference calls and at trade shows. Led presentations and discussions to improve customer acceptance of new product lines.

* Wrote Business Requirements for new applications


* Customer visits to troubleshoot system issues


* Trained Help desk support in applications and trouble shooting techniques

Education
High School Diploma: Undergraduate Studies, Expected in
-
University of Arizona - Tucson, AZ
GPA:
Status -

1975- 1976 University of Arizona Tucson, AZ

Professional Affiliations

Sabre Woman's Exchange - 2 Years


Young Professionals Council -



Presentations

Consulted with Travel Managers and Owners at Top Global US and European Travel agencies to understand current needs in Sabre .


Applications that reduced booking time and increased user satisfaction.

Consulted on-sight, via conference calls and at trade shows.


Led presentations and discussions to improve customer acceptance of new product lines

Skills

ITIL Level 3

ITIL Change Management

Project Management

System Development

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Resume Overview

School Attended

  • University of Arizona

Job Titles Held:

  • CSS Load Manager Swat Team /Load Manager Activations Manager
  • Program Manager
  • System Owner - NOFEP (No Open Front End Processor) System
  • Global Support Business Development Manager
  • TN Product Marketing Manager

Degrees

  • High School Diploma

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