Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am bringing in 25 -30 years of Customer service experience

Detailed Customer Retention Specialist with a 5+ year background in the Loyalty customer retention arena. Excellent computer knowledge to work with 5-7 systems at one time.

Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings 20+ years of experience supporting the sales and resolutions. Provides consistent attainment of deadlines and 100% customer retention rating.

Hardworking Customer service rep accustomed to fast-paced Inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English and Hindi.

Precise Sales Manager with 5+ years of managerial experience. Expert in all type product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and inspire employees for best-in-class service.

  • Excellent communication skills
  • Customer service experience
  • Negotiation abilities
  • Knowledge of sales retention
  • Call Center Operations
  • Inbound and Outbound Calling
  • Direct sales
  • Customer relations
  • Salesforce Management
  • Analytical
  • Active listening
  • Critical thinking
  • Leadership
  • Friendly, positive attitude
  • Sales Techniques
  • Issue and conflict resolution
CSR1 /Loyalty Care Representative, 01/2016 to Current
Ttm Technologies, Inc.Stafford Springs, CT,
  • Answered 55+ inbound calls per day and reviewed account and service histories to identify trends and issues
  • Experience, dealing with business customers providing them with the best and personal / professional Customer-Service experience they should receive also have achieved top prizes in sales & also meeting all the stats to receive bonuses
  • Making sure customer issues are resolved in timely manner and their account are noted properly so its easier if they have question when they call back the next rep knows what was done in the prior call also work with 6-7 different systems to resolve the customer issues.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Explained new products and services to customers.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Customer Service Representative, 08/2004 to 11/2015
Sherwin-WilliamsChanhassen, MN,
  • Established long-term customer relationships through prompt and courteous customer service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Sales Rep, 01/2001 to 04/2003
Walgreens, CA,
  • Cold-called prospective customers to build relationship
  • Greeted store customers promptly and responded to questions with knowledgeable service
  • Completed documentation for product and service sales
  • Maintained productive relationships with existing customers through exceptional follow- up after sales
  • Generated high volume of referrals
  • Updated databases with customer and sales information
  • Established new customer accounts
  • Created strategies to develop and expand existing customer sales, which resulted in a 70% increase in monthly sales
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Worked as a team member to provide the highest level of service to customers.
Store Manager, 07/1990 to 12/2000
New York FashionsCity, STATE,
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Fulfilled customer shipping needs using UPS and USPS methods
  • Maintained daily record of all tansactions
  • Wrote order supply requests to replenish merchandise
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Contributed to merchandising ideas at team sales meetings.
Education and Training
HIGH School Diploma: , Expected in 01/1984
VPM Kannda High School - ,

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  • CSR1 /Loyalty Care Representative
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  • HIGH School Diploma

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