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CSR ( Customer Service Representative) VCAE Resume Example

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CSR ( CUSTOMER SERVICE REPRESENTATIVE) VCAE
Career Overview

Highly enthusiastic Comcast (CSR) Customer Service Representative with 15 years client experience. 

 

VCAE: Virtual Customer Account Executive , work from home. 

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert

 

  • Being a Comcast CSR(Customer Service Representive) I take a high volume of calls for 10 states. My callers are seeking: billing explanation,additional sales or service, transfer of services or instruction on setting up new equipment.
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.

 

  • My current high rating is: 2 / out of 150 CSR'S! I have earned this high rating by my on going, VOC (Voice of the Customer rating), add on sales, my adherence to my work schedule.

 

Comcast Awards: TOP 5 CLUB: 2012 VOC ( Voc of the Customer rating) 

Protention Pros: Transitional Sales Rate/ First Call Resolution 

 

Comcast Yearly Volunteer: Hoosier Hill Food Bank/Boys and Girls Club  

Work Experience
CSR ( Customer Service Representative) VCAE
February 1998 to CurrentComcast － Bloomington, IN

Guaranteed positive customer experiences and resolved all customer complaints. 

Educational Background
Customer Service, 2013Comcast University － Bloomington, IN, USA

Currently participating in : Comast Care Pro: extensive training on buliding rapport with a customer, evaluate the issue and needs,transitional sales and make recommendations. 

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Resume Overview

Companies Worked For:

  • Comcast

School Attended

  • Comcast University

Job Titles Held:

  • CSR ( Customer Service Representative) VCAE

Degrees

  • Customer Service , 2013

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