Highly enthusiastic Comcast (CSR) Customer Service Representative with 15 years client experience.
VCAE: Virtual Customer Account Executive , work from home.
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Telephone inquiries specialist
- Customer service expert
- Being a Comcast CSR(Customer Service Representive) I take a high volume of calls for 10 states. My callers are seeking: billing explanation,additional sales or service, transfer of services or instruction on setting up new equipment.
Currently participating in : Comast Care Pro: extensive training on buliding rapport with a customer, evaluate the issue and needs,transitional sales and make recommendations.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.
- My current high rating is: 2 / out of 150 CSR'S! I have earned this high rating by my on going, VOC (Voice of the Customer rating), add on sales, my adherence to my work schedule.
Comcast Awards: TOP 5 CLUB: 2012 VOC ( Voc of the Customer rating)
Protention Pros: Transitional Sales Rate/ First Call Resolution
Comcast Yearly Volunteer: Hoosier Hill Food Bank/Boys and Girls Club
City, STATE, 01/1998 - Current
Guaranteed positive customer experiences and resolved all customer complaints.
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Resume Overview
School Attended
- Comcast University
Job Titles Held:
- CSR ( Customer Service Representative) VCAE
Degrees
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