csr customer service representative contract resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Innovative Customer Service professional with 5 years of experience providing excellent support to clients while building rapport in person and remotely. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. In pursuit of a new challenge by extending into medical sector of Customer Service while obtaining Associates of Science in Nursing.

  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Upselling Products and Services
  • Call Transfers
  • Answering Customer Questions
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Inquiry Requests
  • Inbound and Outbound Calling
  • Auto Dialers
  • Customer Inquiry Response
  • PCI (Payment Card Industry)
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Customer Information Databases
  • Answering Emails
  • Call Volume and Quality Metrics
  • Membership Registrations
  • Solving Customer Concerns
  • Patient and Empathetic
  • Online Chat
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Complex Product Knowledge
  • Directing Calls
  • Skilled in Microsoft Office
  • Promoting Brand and Company Identity
  • First-Tier Technical Support
  • Assisting Dispatch
  • Billing Adjustments and Refunds
  • Customer Relations
  • Work Task Prioritization
  • Sweeping and Mopping
  • Payment Collection
  • Guest Satisfaction
  • Monetary Transactions
  • Effective Written and Verbal Communication
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Valid Driver's License
  • Creative Solutions
  • High-Volume Call Environments
  • Ability to Work Independently
  • Reading Comprehension
  • Excellent Attention to Detail
  • AVAYA Aura
  • Cash Counting
Work History
03/2020 to Current CSR - Customer Service Representative (contract) Marcus Corporation | Flourtown, PA,
  • CSR for client based needs
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
06/2019 to 01/2020 Crew Member Four Seasons Hotels Inc | Denver, CO,
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
06/2018 to 08/2018 Hostess HURRICANE GRILL & WINGS | City, STATE,

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Expected in 01/2024 Associate of Science | Nursing South College, Knoxville, TN GPA:
Expected in 05/2019 High School Diploma | Evans High School, Orlando, FL, GPA:
Native or Bilingual
Professional Working

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • South College
  • Evans High School

Job Titles Held:

  • CSR - Customer Service Representative (contract)
  • Crew Member
  • Hostess


  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: