LiveCareer-Resume

csr customer service representative contract resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Innovative Customer Service professional with 5 years of experience providing excellent support to clients while building rapport in person and remotely. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. In pursuit of a new challenge by extending into medical sector of Customer Service while obtaining Associates of Science in Nursing.

Skills
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Upselling Products and Services
  • Call Transfers
  • Answering Customer Questions
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Inquiry Requests
  • Inbound and Outbound Calling
  • Auto Dialers
  • Customer Inquiry Response
  • PCI (Payment Card Industry)
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Customer Information Databases
  • Answering Emails
  • Call Volume and Quality Metrics
  • Membership Registrations
  • Solving Customer Concerns
  • Patient and Empathetic
  • Online Chat
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Complex Product Knowledge
  • Directing Calls
  • Skilled in Microsoft Office
  • Promoting Brand and Company Identity
  • First-Tier Technical Support
  • Assisting Dispatch
  • Billing Adjustments and Refunds
  • Customer Relations
  • Work Task Prioritization
  • Sweeping and Mopping
  • Payment Collection
  • Guest Satisfaction
  • Monetary Transactions
  • Effective Written and Verbal Communication
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Valid Driver's License
  • Creative Solutions
  • High-Volume Call Environments
  • Ability to Work Independently
  • Reading Comprehension
  • Excellent Attention to Detail
  • AVAYA Aura
  • Cash Counting
Work History
03/2020 to Current CSR - Customer Service Representative (contract) Marcus Corporation | Flourtown, PA,
  • CSR for client based needs
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
06/2019 to 01/2020 Crew Member Four Seasons Hotels Inc | Denver, CO,
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
06/2018 to 08/2018 Hostess HURRICANE GRILL & WINGS | City, STATE,


  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.


Education
Expected in 01/2024 Associate of Science | Nursing South College, Knoxville, TN GPA:
Expected in 05/2019 High School Diploma | Evans High School, Orlando, FL, GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • South College
  • Evans High School

Job Titles Held:

  • CSR - Customer Service Representative (contract)
  • Crew Member
  • Hostess

Degrees

  • Associate of Science
  • High School Diploma

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