csr customer service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Obtain a Customer position where I can effectively utilize my expertise in Customer Care relations and leadership , and find a company to grow with and strive to the top. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Customer relations Data evaluation Microsoft Office expertise High-energy attitude Adaptive
  • Team player Clerical support Call Center Operations Courteous demeanor Quality control Problem-
  • Solving abilities Shipping and receiving understanding Product organization Transportation solution
  • Development Inbound and Outbound Calling English
  • Java
  • JavaScript
  • Azure
  • Microsoft SQL Server
  • IVR
  • AWS
  • Assessments
  • Attention to detail: Inventory — Highly Proficient
  • May 2019
  • Measures a candidate's ability to apply systematic processes for managing and storing products and
  • Merchandise.
  • Full results: Highly Proficient
  • Data entry: Attention to detail — Proficient
  • January 2022
  • Maintaining data integrity by detecting errors
  • Full results: Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Warehouse safety — Highly Proficient
  • March 2022
  • Using safe practices in a warehouse setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
Work History
CSR - Customer Service Representative, 01/2020 - 05/2022
Bd (Becton, Dickinson And Company) Seattle, WA,
  • Record and track every incoming call by completing a call survey at the end of each call
  • Transfer calls within the ivr system or outside of ivr system
  • Maintain client and company confidentiality
  • Assisting customers with their needs
  • Multi task by adjusting from one type of call to another without loss of efficiency , composure , or knowledge
  • High Call Volumes
  • Software Used , (AWS)
  • Team Chat Live Chat through text with client using med chat
  • Data entry
  • Working with the department of public health to assist with callers concern
  • Updating health records
  • Outbound calls
  • Health insurance
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Receiving Clerk, 07/2019 - 01/2020
Davis Tool Hillsboro, OR,
  • Daily yard check to see what is in yard and what has been picked up
  • Update google spreadsheet to let management know what has been received
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Printing manifest for containers and flags for pallets
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Contact vendors Via email regarding Shipment Delays or to confirm time and dates.
  • Use of Outlook, Google , Excel , Microsoft Word and Extant software
  • SAP , WMS
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Sorted and delivered materials to different work areas and staff.
Shipping and Receiving Clerk, 01/2015 - 07/2019
Davenport Farmville, VA,
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Data Entry , Updating Warehouse inventory.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Reviewed order data to verify transactions and shipping dates.
  • Scanning & Labeling
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Signing drivers in & out , Assigning Drivers to open doors and ready for pick up.
  • Creating Bill Of lading
  • Creating ASN label
  • Updating the drivers log
  • Confirmed product certification and labeling in accordance to USDA rules and regulations
  • Use of PKMS, SAP, and WMS for customs invoice
  • Cross-trained in all departments consisting of Custom Services,
  • Receiving, shipping and inventory control as well as PC imaging Microsoft software
  • Customer service
  • Checking forklift drivers paperwork to ensure accuracy and signing it off
  • Completing invoices
  • Setting pickup time and dates
Receptionist, 01/2011 - 01/2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Handled money and gave change
High school diploma: , Expected in
- ,
Status -
GED: , Expected in
- ,
Status -

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Resume Overview

School Attended

Job Titles Held:

  • CSR - Customer Service Representative
  • Receiving Clerk
  • Shipping and Receiving Clerk
  • Receptionist


  • High school diploma
  • GED

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