csr customer service representative resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Enthusiastic and detail-oriented customer service representative and sales representative. Friendly customer service professional committed to providing high-quality service and developing customer relationships with a strong dedication to help resolve issues and cultivating a positive image of the company.
Skills
Administrative Experience
Problem-solving abilities
Recruiting (6 years)
Hiring (6 years)
Call Center Operations
Sales expertise
Conflict mediation
Microsoft Office expertise
Inbound and Outbound Calling
System implementation
Customer relations
Marketing
Issue and conflict resolution
Computer skills
Customer service
Supervisory skills
Full service restaurant background
Training
Experience
CSR - Customer Service Representative, 04/2022 - 11/2022 Taco Bell – Bakersfield, CA,
Assisted customers with a warm and professional attitude
Processed orders, refunds and customer transactions
Assisted customers with questions
Interacted with customers through live chat
Booked appointments
Assisted with technical support duties
Took inventory
Handled billing issues and order inquiries
Responsible for retail sales
Responsible for selling 2 products
Successfully negotiated sales of over 2500 dollars
Performed onsite, in-store retail sales
Planned and managed social media marketing
Partnered with company managers to plan sales strategy
Contacted potential customers
Verified customer personal information
Answered customer questions and addressed problems
Provided sales demonstrations to customers
Handled and followed up on escalations
Negotiated and completed purchasing contracts
Built close relationships with customers
Resolved register transaction issues
Provided assistance to clients
Assisted customers in person
Created customer appointments
Scheduled reservations for customers
Maintained up-to-date knowledge of customer accounts
Explained products and benefits
Confirmed payments, refunds, etc
Resolved payment and order disputes
Provided excellent technical support
Recruit new employees
Manager, 12/2015 - 03/2022 Shake Shack – Culver City, CA,
Supervised restaurant staff
Managed day-to-day operations
Handled opening and closing of restaurant
Handled all marketing, advertising, sales, and customer relations
Generated sales reports
Responsible for hiring new recruits
Prepared staff schedules
Balanced tills
Planned menus
Calculated charges, issued table checks and collected payments from customers
Addressed any concerns or complaints quickly to improve service
Applied safe food handling and optimal cleaning strategies to protect customers and
maintain proper sanitation
Attended to new customers quickly to inquire about drinks and start off dining
experience with prompt beverage service
Checked order accuracy and food quality before delivering to customers
Carried 3 plates at one time without dropping or spilling, decreasing overall
customer wait time
Increased sales of key menu items through effective upselling
Explained preparation of various menu items, describing ingredients and cooking
methods to customers
Frequently communicated with kitchen staff to stay up to date on supply availability
and potential customer wait times
Maintained accuracy while handling payments of up to $100, giving change and
printing receipts with POS system
Answered phones politely and promptly, accurately recording and confirming
reservations, as well as taking orders over the phone and handling any customer
complaints
Checked on guests to verify satisfaction with meals and suggested additional items
to increase restaurant sales
Minimized customer wait times by efficiently taking and filling several orders each
day
Communicated effectively with kitchen staff regarding customer allergies, dietary
needs and other special requests
Updated repeat customers on menu changes and updates to maintain quality service
relationships
Met or exceeded sales targets on consistent basis with proactive promotional
strategies and dessert mentions
Assisted kitchen staff with food counts by determining number of items required for
complete service
Completed opening and closing checklists, including emptying
trash, safeguarding alcohol and polishing silverware.
Recorded orders and efficiently served food and beverages
Discussed alternative selections with chef for guests with food allergies or
gluten-free requests
Served average of 20 to 100 patrons daily at Thai restaurant with consistent
recommendations for exceptional service
Sought out and implemented methods to improve service and team performance and
boost business sustainability.
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