Waitress experienced in taking food orders, operating cash registers and
safely handling food while checking for proper temperatures. Waitress with precise and rapid order processing
skills. Skilled customer service worker committed to addressing customer
concerns with speed, accuracy and professionalism. Resourceful Assistant Manager who consistently meets and exceeds
productivity goals. Customer-focused Representative with a proven capacity to
troubleshoot issues to ensure customer satisfaction. Customer Service Representative
who maintains a high level of professionalism, patience and efficiency to
minimize customer dissatisfaction and increase customer loyalty.
Cross-functional team management
Supervision and training
Calm under pressure
Complex problem solving
High customer service standard
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
04/2016 to 12/2016
CSR - Customer Service RepresentativeConvergys － Hickory, NC
Call center answering calls providing excellent customer services also providing additional home service to
customers who call in.
10/2015 to 04/2016
Assistant Manager and CashierPapas Pizza － Maiden, NC
Run the cash register, stock, make food, clean, do deposits at night, do preparation work in the mornings,
handle customer complaints, and run a crew.
11/2013 to 10/2014
CashierMurphy Oil － Lincolnton, NCRecommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Processed up to 1000 customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions.
04/2013 to 12/2013
WaitressWaffle House － Lincolnton/Hickory, NC North CarolinaAccepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Responsible for daily set up of five stations. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed serving, cleaning, and stocking duties in establishments
12/2012 to 02/2013
Personal Care AssistantCarillon Assisted Living － Lincolnton, NCBrought greater levels of health to 20+ clients weekly through one-on-one customized personal training. Consistently recognized by management for providing superior customer service. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
High School DiplomaWest Lincoln High School － Lincolnton, NC
Call center, cash register, customer services, Customer Service