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csr customer service representative resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Waitress experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Waitress with precise and rapid order processing skills. Skilled customer service worker committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful Assistant Manager who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
  • Operations management
  • Staff development
  • Inventory control
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Computer-savvy
  • Skilled negotiator
  • Calm under pressure
  • Complex problem solving
  • High customer service standard
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
Experience
CSR - Customer Service Representative, 04/2016 - 12/2016
Sims Metal Tulsa, OK,
  • Call center answering calls providing excellent customer services also providing additional home service to customers who call in.
Assistant Manager and Cashier, 10/2015 - 04/2016
Cache Creek Casino Resort Brooks, CA,
  • Run the cash register, stock, make food, clean, do deposits at night, do preparation work in the mornings, handle customer complaints, and run a crew.
Cashier, 10/2013 - 09/2014
Phoenix Home Care Shelbyville, TN, Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Processed up to 1000 customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions.
Waitress, 03/2013 - 11/2013
Waffle House City, STATE, Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Responsible for daily set up of five stations. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed serving, cleaning, and stocking duties in establishments
Personal Care Assistant, 11/2012 - 01/2013
Carillon Assisted Living City, STATE, Brought greater levels of health to 20+ clients weekly through one-on-one customized personal training. Consistently recognized by management for providing superior customer service. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Education
High School Diploma: , Expected in January 2012
-
West Lincoln High School - Lincolnton, NC
GPA:
Status -
Certifications
ServSafe Certified November 2016,
Skills
Call center, cash register, customer services, Customer Service

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Resume Overview

School Attended

  • West Lincoln High School

Job Titles Held:

  • CSR - Customer Service Representative
  • Assistant Manager and Cashier
  • Cashier
  • Waitress
  • Personal Care Assistant

Degrees

  • High School Diploma

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