CSR- Casino Service Representative/Floor Ambassador Resume Example
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CSR- CASINO SERVICE REPRESENTATIVE/FLOOR AMBASSADOR
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Highlights
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Experience
PlansourceMarch 2015CSR- Casino Service Representative/Floor Ambassador
Orlando , FL
Orlando , FL
- Proactively seek guest interaction and provide personalized attention with a variety of services the casino has to offer.
- Stay knowledgeable on all slot machine games and promotions.
- Identify and actively request club member enrollment.
- I also bring beverages and food upon request.
- Utilize sales techniques and skills to promote club programs and benefits
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates..
Red Hat Inc.November 2014 to April 2015Sales Marketing Team
WA, State
WA, State
- Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
- Travel to colleges/events/grocery stores capturing new leads for our company.
- Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
- Received raise in two months of work capturing over 500 leads in less than 2 months
- Trained over 15 tax professionals marketing techniques
- Contact previous customers via phone to retain business.
CarMaxJune 2013 to September 2014Sales Consultant
City , STATE
City , STATE
- Spent time with customers to determine their needs and discuss vehicle options.
- Responsible for assisting in test drives to demonstrate automotive features
- Excelled in exceeding daily/monthly credit card application goals.
- Responsible for completing quotes, finance applications, vehicle appraisals, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork.
- Also, responsible for following up with existing and potential customers to generate leads and close sales
- Average salesmen 8-10 sales.
- Averaged 13 Directors Club* - Over 120 cars sold in less than 8 months Promoted to Mentor Position
Time Warner CableNovember 2011 to June 2013Cable Store Professional
City , STATE
City , STATE
- Provided a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Effectively communicated product and service information, feature functionality, billing procedures and equipment usage to each customer.
- Retained and ensured proper handling and care of hundreds of existing client accounts.
- Effectively process customer bill payments.
- Achieved all sales and retention quotas set for the department by following the established departmental policies and procedures.
- Retention specialist- Maintained customers who were on the verge of canceling.
- Cross-selling and/or upgrading products and services.
- 1 in sales for a year straight.
Radio ShackApril 2011 to November 2011Sales/Cashier
City , STATE
City , STATE
- Verified that all merchandising standards were maintained on a daily basis.
- Introduced customers to the store, direct customer traffic and promote store exploration.
- Delivered the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Sold phones for AT&T, Verizon, T-Mobile and Sprint
- Key holder and training privileges.
Fry's ElectronicsMarch 2010 to February 2011Sales
City , STATE
City , STATE
- Recommended and helped customers select merchandise based on their needs.
- Identified and acting upon opportunities to upsell additional various Wireless phone products and services to new and existing customers.
- Successfully achieved business and personal sales goals and performance metrics.
- Handled all customer service issues in a timely and professional manner.
- Handled register receipts, including daily cashing-in / cashing-out.
- Arranged and displaying store merchandising and restocking merchandise as needed.
- Sold pones for Verizon, T-Mobile and AT&T Received rewards in both customer satisfaction and performance.
- Weekly goal for activations was 3 and I manage to average 6.
- Collected past due loans and social security numbers from customers concerning their accounts.
United States Navy / USS Ross DDG 71April 2007 to May 2009Engineer/Administrative Assistant Personal
City , STATE
City , STATE
- Trained in ship's force protection efforts, anti-terrorism educational training and pre-deployment certification programs.
- Engineer/Electrician
- Played roles in maintenance of the ship.
- Maintained timely and accurate oral and written technical reports regarding assigned engineering activities.
- Conducted research to test and analyze equipment and system feasibility, design, operation and performance.
- Processed military mandated tests, handled and archived secure documents
Education
High Tech High2006High School Diploma: General EducationCity, State
Honor Roll/Student Athlete
Skills
administrative, automotive, business operations, cable, cash handling, coaching, customer service & satisfaction, electronic sales, heavy email, finance, marketing, mentor, merchandising, building rapport, receptionist, research, retail, selling, taxes, phone sales, upgrading
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Resume Overview
School Attended
- High Tech High
Job Titles Held:
- CSR- Casino Service Representative/Floor Ambassador
- Sales Marketing Team
- Sales Consultant
- Cable Store Professional
- Sales/Cashier
- Sales
- Engineer/Administrative Assistant Personal
Degrees
- High School Diploma : General Education
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