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CSR- Casino Service Representative/Floor Ambassador Resume Example

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CSR- CASINO SERVICE REPRESENTATIVE/FLOOR AMBASSADOR
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Highlights
  • Guest services background
  • Cash handling processes and procedures
  • Exceptional interpersonal skills
  • Excellent time management
  • Knowledge of market trends
  • Accomplished in relationship selling
  • Persuasive communication expertise
Experience
Viejas Casino & ResortMarch 2015CSR- Casino Service Representative/Floor Ambassador
Alpine, Ca
  • Proactively seek guest interaction and provide personalized attention with a variety of services the casino has to offer.
  • Stay knowledgeable on all slot machine games and promotions.
  • Identify and actively request club member enrollment.
  • I also bring beverages and food upon request.
  • Utilize sales techniques and skills to promote club programs and benefits
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates..
H&R BlockNovember 2014 to April 2015Sales Marketing Team
San Diego, CA
  • Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
  • Travel to colleges/events/grocery stores capturing new leads for our company.
  • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
  • Received raise in two months of work capturing over 500 leads in less than 2 months
  • Trained over 15 tax professionals marketing techniques
  • Contact previous customers via phone to retain business.
CarMaxJune 2013 to September 2014Sales Consultant
San Diego, CA
  • Spent time with customers to determine their needs and discuss vehicle options.
  • Responsible for assisting in test drives to demonstrate automotive features
  • Excelled in exceeding daily/monthly credit card application goals.
  • Responsible for completing quotes, finance applications, vehicle appraisals, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork.
  • Also, responsible for following up with existing and potential customers to generate leads and close sales
  • Average salesmen 8-10 sales.
  • Averaged 13 Directors Club* - Over 120 cars sold in less than 8 months Promoted to Mentor Position
Time Warner CableNovember 2011 to June 2013Cable Store Professional
Mira Mesa, CA
  • Provided a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Effectively communicated product and service information, feature functionality, billing procedures and equipment usage to each customer.
  • Retained and ensured proper handling and care of hundreds of existing client accounts.
  • Effectively process customer bill payments.
  • Achieved all sales and retention quotas set for the department by following the established departmental policies and procedures.
  • Retention specialist- Maintained customers who were on the verge of canceling.
  • Cross-selling and/or upgrading products and services.
  • 1 in sales for a year straight.
Radio ShackApril 2011 to November 2011Sales/Cashier
San Diego, CA
  • Verified that all merchandising standards were maintained on a daily basis.
  • Introduced customers to the store, direct customer traffic and promote store exploration.
  • Delivered the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Sold phones for AT&T, Verizon, T-Mobile and Sprint
  • Key holder and training privileges.
Fry's ElectronicsMarch 2010 to February 2011Sales
San Diego, CA
  • Recommended and helped customers select merchandise based on their needs.
  • Identified and acting upon opportunities to upsell additional various Wireless phone products and services to new and existing customers.
  • Successfully achieved business and personal sales goals and performance metrics.
  • Handled all customer service issues in a timely and professional manner.
  • Handled register receipts, including daily cashing-in / cashing-out.
  • Arranged and displaying store merchandising and restocking merchandise as needed.
  • Sold pones for Verizon, T-Mobile and AT&T Received rewards in both customer satisfaction and performance.
  • Weekly goal for activations was 3 and I manage to average 6.
  • Collected past due loans and social security numbers from customers concerning their accounts.
United States Navy / USS Ross DDG 71April 2007 to May 2009Engineer/Administrative Assistant Personal
Norfolk, CA
  • Trained in ship's force protection efforts, anti-terrorism educational training and pre-deployment certification programs.
  • Engineer/Electrician
  • Played roles in maintenance of the ship.
  • Maintained timely and accurate oral and written technical reports regarding assigned engineering activities.
  • Conducted research to test and analyze equipment and system feasibility, design, operation and performance.
  • Processed military mandated tests, handled and archived secure documents
Education
High Tech High2006High School Diploma: General EducationPoint Loma, Ca

Honor Roll/Student Athlete

Skills

administrative, automotive, business operations, cable, cash handling, coaching, customer service & satisfaction, electronic sales, heavy email, finance, marketing, mentor, merchandising, building rapport, receptionist, research, retail, selling, taxes, phone sales, upgrading

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Resume Overview

Companies Worked For:

  • Viejas Casino & Resort
  • H&R Block
  • CarMax
  • Time Warner Cable
  • Radio Shack
  • Fry's Electronics
  • United States Navy / USS Ross DDG 71

School Attended

  • High Tech High

Job Titles Held:

  • CSR- Casino Service Representative/Floor Ambassador
  • Sales Marketing Team
  • Sales Consultant
  • Cable Store Professional
  • Sales/Cashier
  • Sales
  • Engineer/Administrative Assistant Personal

Degrees

  • High School Diploma : General Education

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