Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Strength in training and development, client relations and problem solving. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Exceptional interpersonal communication
Excellent time management skills
Effective problem solver
Effective workflow management
Adherence to high customer service standards
CSM (Customer Service Manager), 10/2015
to Current Walmart – Manchester,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
OTC (Over The Counter) Pharmacy Department Manager, 09/2011
to 10/2015 Walmart – Dade City,
CSM (Customer Service Manager), 05/2009
to 09/2011 Walmart – Dade City,
Emergency Med TECH: Emergency Medicine,
Pikes Peak - Little Rock,
Bachelor of Science: Nursing,
Didn't graduate Motlow comm college - Tullahoma,